HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as a Digital Analyst.

Principal Responsibilities

• Translate business challenges and into actionable problem statements that improve customer experience, in alignment with the vision and with clearly defined success criteria
• Contribute to Capability discovery workshops with wide-ranging stakeholder groups
• Breakdown capability into features and work with technology counterparts to groom the backlog into epics/user stories with accurate Acceptance Criteria
• Conduct NFR (Non-Financial Risk) assessment and assess robustness of existing controls and include required changes in the product requirements
• Review end-to-end customer journeys (digital and non-digital) with 2LOD (Second Line of Defense) and capture required improvements
• Evaluate progress at each sprint/iteration and provide regular, constructive feedback
• Facilitate the prioritization process using standardized industry frameworks (i.e. WSJF, JTBD)
• Design process flow for the support model for Operations teams to support the customer
• Document the instruction manual for the operation team to execute on the process
• Support Delivery Leads with key planning events / activities (i.e. the Quarterly Business Review (QBR) process and PI Planning
• Promote common agile practices & tools (i.e. Story Points, Daily Reviews, Kanban boards etc.)
• Support VS/SVS leads to minimize delivery dependencies through evaluating release plans and collaborating across Value Streams
• Pro-actively identify execution risks, issues/ blockers, define clear mitigations and escalate to the appropriate forums using automated workflow tools (Jira/Rally/Clarity)
• Assess the release impact to customers and colleagues through a structured change management process and support with communications and training to drive adoption across all impacted groups
• Build trusted relationships with senior market stakeholders responsible for accepting the changes, carefully managing stakeholder expectations of timelines, scope and risks to The Bank

• Good understanding of project methodologies, frameworks and best practice around Agile and Hybrid Framework
• Strong understanding of HSBC Group structures, values, behaviors, processes and objectives
• Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and the ability to lead and influence
• Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
• Excellent planning and governance skills with an experienced understanding of HSBC global change frameworks
• Subject Matter Expertise of digital channels, including technical, market place and customer considerations
• Subject Matter Expertise in internal or external communications, operational impact assessment, training, migration and implementation planning
• Strong commercial focus, ability to balance risks versus rewards and maximize cost effectiveness and profitability for the business
• Pragmatic decision-making skills, with the ability to make clear judgments based on data and understand the implications
• Experience of working with and leading multi-disciplinary teams

You’ll achieve more when you join HSBC. 

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.