HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Digital Product Manager 

In this role you will:

• Digital Platforms is responsible for the core Mobile and Browser based platforms for meeting the everyday banking needs of HSBC customer base. Supporting 36 markets and up to 20m customer daily, the team is focused on three key platforms: 1) Mobile Platform; 2) Dynamic Experience Platform; and 3) Security Platform.
• Manage the full product lifecycle to ensure that, over time, the needs of customers continue to be met and that financial and other benefits are achieved.
• Acts as owner/champion for one or more products. Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities.
• Work closely with Technology & Transformation teams to ensure the Digital Product change agenda is delivered on time and in budget. Be hands-on and remove delivery blockers through appropriate action and escalation at junior and senior level.
• Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities to identify and achieve ways to differentiate and improve customer experience
• Develops product variations to support propositions and determines product positioning and variants for different customer and user segments
• Prioritises product requirements and owns the product backlog, coordinating pilots, product launches, communications and training.
• Establishes the requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source in line with change management policy.
• Keep up with trends and emerging business models, reimagining how to generate value to the business and to customers
• Contribute to achievement of objectives and key results across the Digital Product and use data to inform prioritisation and decision making. Maintain a focus on ROI to ensure priorities align to areas of greatest impact through OKRs
• Identify new global capabilities that can drive value in markets in support of Digital Product target outcomes
• Bring structure and order to local or large scale problems, making them easier to address and solve. Using systemic thinking and creativity in devising solution options whilst considering costs, benefits and obstacles of potential solutions
• Ensuring capabilities are scalable to drive a consistent mobile experience across the Group.
• Review performance of products and journeys and drive the local and global change agenda
• Obsess about how to apply technology and data to solving problems or finding new opportunities

To be successful in this role you should meet the following requirements:

• Previous experience of Digital Product Management.
• Data driven analytical approach to problem solving, looking to understand the underlying causes, so that we can build a global solution rather than a series of point solutions
• An entrepreneurial drive, with the ability to deconstruct and solve problems
• Experience in a global or regional roles, with proven experience in working in a cross functional matrix environment with market and global teams
• Experience with the range of product development and deployment activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
• SAFe experience, operating on quarterly planning cycles where your responsibility is to ensure the teams fully understand the priority of the work that they need to pick up, and that it is defined sufficiently for them to estimate accurately and understand any dependencies
• Experience of Design Thinking and leading run ahead work to explore new problems or potential ideas, bringing in Design, Analysis, Architecture and Engineering colleagues
• Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.
• Good communication skills for navigating through business requirements, differences of opinion on approach.
• Proven ability to build strong relationships across stakeholder groups.
• Excellent understanding of the bank’s risk framework and experience of working with second line of defence: legal, compliance, financial crime (AML & sanctions), fraud, risk

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India