HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The Director, Customer Analytics will be responsible for continued development of the analytics commercialization strategies across deposit, lending and wealth products, transaction and distribution channels. These commercialization strategies should help to optimize value to the business and improve customer experience. Additionally, this role provides leadership and support deploying analytic solutions to prevent fraud.

As our Director, Customer Analytics you will:

• Coordinating all analytics work related to Product Analytics and Strategic Fraud Analytics
  
• Partner very closely with the Retail Product team (Heads of Transaction Banking, Unsecured Lending and Mortgage) to identify reporting and analysis requirements, develop an “order book” of work, and coordinate with our GAC team in Mexico to get the work done within agreed upon timelines 
  
• Responsible for supporting Strategic Fraud Analytics, partnering with our local Fraud team and our Global Analytics team in deploying analytic models and rules for fraud prevention

For this role, HSBC targets a pay range between $128,100.00 and $165,000.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Experience ideally in a Commercial Banking environment or a client focused environment with a demonstrated understanding of commercial lending and credit risk assessment. A minimum of two years of underwriting / credit experience is optimal
  
• Experience of working within a global environment and with international clients
  
• Experience with comprehensive company and market research along with tools and systems used in this analysis (i.e. CapIQ, D&B, LinkedIn)
  
• Broad knowledge of Corporate Banking and Markets structures, products and services
  
• Knowledge of CRM systems, transaction structuring/profitability analysis
  
• Proven leadership skills including coaching, motivation and the ability to project/engender ownership of corporate goals in others
  
• Strong ‘team’ skills promoting an environment of co-operation and trust, overcoming resistance where encountered
  
• Strong analytical and financial skills
  
• Good prioritizing, organizational and time management abilities
  
• Bachelor’s degree in Finance, Economics or similar
  

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. HSBC may engage in immigration sponsorship for this position if needed.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.