Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Engineering Excellence & HTI Insurance.

Wealth and Personal Banking Technology (WPB IT) is the technology division of HSBC's Wealth and Personal Banking business, responsible for managing and delivering the technology solutions used by HSBC's wealth management and personal banking operations globally. It plays a critical role in ensuring the success of HSBC's WPB business by providing the technology solutions and support needed to deliver high-quality banking and wealth management services to customers around the world.

WPB IT provides a range of technology services to support the different functions of HSBC's WPB business, including insurance, wealth management, retail banking, and private banking. WPB IT's technology solutions are designed to improve the efficiency, accuracy, and speed of HSBC's WPB operations, while also providing a seamless and integrated experience for customers across all channels and touchpoints.

This role is within WPB IT's Insurance value stream (VS). The insurance VS operates across multiple markets providing life insurance products directly and general insurance products through partnerships. This role will functionally report into the Insurance CTO, who is responsible for the technology platforms and engineers within the Insurance VS.

As Head of Engineering Excellence, you will develop and improve engineering KPIs, tools, and practices to create a culture of excellence that enables and empower our engineering teams to deliver in a smarter, faster and better way for the Insurance VS. You will be passionate about and have experience with:

1.       How We Make Things (Developer Advocacy/Platform Engineering)

2.       How We Operate Things - System Reliability Engineering (SRE)

3.       How We Function as a Team (True DevOps Culture - you build it, you run it)

In addition, this role will provide entity oversight for engineers in Insurance in HTI (HSBC Technology India). 


What you’ll do:

·       Working across all Insurance engineering and drive material improvements in engineering velocity and system reliability, in line with the CIO metrics (DORA)

·       Develop a true platform engineering platform that combines processes, tooling and frameworks that continuous improves on our engineering velocity

·       Develop a true (SRE) platform that streamlines release management, observability and incident/problem management 

·       Empower engineering to improve the delivery, manageability, quality, and supportability of Insurance VS products and services.

·       Foster an action-bias culture for product innovation and delivery, high performance, transparency, and continuous improvement.

·       Collaborates with leadership to develop and meet organizational goals with technical expertise and guidance on capabilities, systems and operations.

·       Support CTO’s portfolio management, talent operating model, engineering execution, cost optimization, and delivery assurance on major programs.


What you will need to succeed in the role

·       Quantitative mindset, execution velocity, leadership skills, and a passion for changing the way software engineering is done.

·       Ability to influence without direct authority

·       Experience in systems analysis and driving process improvements, with a strong focus on leveraging technology for the empowering of engineers.

·       Experience championing a growth culture, techniques, and methodologies.

·       Proven experience leading positive change, empowering people, cultivating product technology visions and innovative solutions, and fostering effective engineering practices and culture.

·       Experience with leading software development portfolio management, engineering resource planning, and engineering execution effectiveness.

·       Bachelor’s degree in software engineering or a related field is required.

·       10+ years of leadership experience in engineering and technical operations, preferably SRE, in a large scale organization

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


***Issued By HSBC Software Development (India) LTD***