Job description

A Career with Hang Seng Bank


Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.




Hang Seng’s Marketing function is responsible for formulating marketing strategies and implementing marketing initiatives to build the brand of Hang Seng Bank, acquire new customers, strengthen customer loyalty to build long term relationships, and provide professional marketing support to different businesses to promote a comprehensive suite of products and services offered by the Bank.


We are currently seeking a high caliber professional to join our department as Manager, Marketing Planning & Governance.


Principal responsibilities

  • Act as First Line of Defence (1LoD) and carry out Business Risk and Control Monitoring (BRCM) function to provide governance and oversight of Non-Financial Risk under Marketing context 
  • Collaborate with Compliance, Financial Crime Risk, Legal, Data Privacy, Resilience Risk, Third Party Risk and other risk stewards in managing business risks and facilitate the implementation and monitoring of internal controls
  • Deliver accurate, quality and timely management reports to facilitate business risk monitoring 
  • Provide guidance and support to Marketing teams on the Bank’s governance framework, policies and procedures, risk and control management as well as relevant regulatory requirements
  • Support monitoring of marketing budget and business performance from both financial and non-financial prospective
  • Act as a change champion to lead and coordinate transformation project to strengthen internal controls, improve process flow and enhance operational efficiency
  • University degree in Business Administration, Marketing, or a related discipline 
  • Solid experience in Banking/ Marketing/ Risk Management field. Past experience in cost management/ project management is a plus
  • Sound knowledge and experience on the operational risk management and internal control monitoring 
  • A fast learner with strong analytical and problem solving skills. Well organized and pay attention to details to handle complicated matters 
  • Self-motivated, able to work independently under pressure 
  • Excellent interpersonal skills and presentation skills
  • Proficiency in both English and Chinese with sound knowledge on application software such as MS Excel and PowerPoint
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

(Candidate with less experience will be considered as Assistant Marketing Planning & Governance Manager.)

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit for details.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.