Job description
Why join us?
Issuer Services (ISV) is a division of Wholesale Client Services (WCS) which provides a comprehensive range of Trustee and Agency services both to the market and to HSBC’s proprietary and arranged debt origination business. This includes Infrastructure & Real Estate Group (IRG), Leveraged and Acquisition Finance (LAF), Debt Capital Markets (DCM) and Corporate & Structured Banking (CSB).
ISV forms an intrinsic part of HSBC’s comprehensive solutions package for clients who wish to raise funds in the Debt Capital Markets. We collaborate across the whole of the HSBC Group to provide our clients with an end-to-end service proposition that can fully meet their needs and requirements. ISV plays an important role in the information flow of the capital markets and the end-to-end securities services proposition.
ISV has excellent relationships with the International Central Securities Depositories (ICSDs) (Clearstream and Euroclear) and the Depository Trust and Clearing Corporation (DTCC). ISV has an excellent relationship with the Loan Market Association (LMA), and is integral in the development of both market and related documentation initiatives.
If you are up for a challenge, looking for an exciting career, have the passion to learn, then come join us!
What you’ll do:
Working as part of a Wholesale Client Services – Issuer Services (ISV) Business Training (BT) Team is responsible for:
- Designing, documenting and delivering business process training courses for staff in the WCS – Issuer Services Kuala-Lumpur and Kolkata locations as per business requirements;
- Identifying business process training requirements;
- Support both internally and externally sourced training programme requiring business process input.
- Working as part of a global BT team, the team implements training solutions to meet business needs within budgetary and cost constraints. The team underpins WCS – Issuer Services capability for meeting its client services and business profitability goals.
Impact on the Business/Function
- To design, deliver and implement in-house business process training primarily for Issuer Services staff.
- To plan for standardization of Issuer Services processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.
- No responsibility for direct costs.
- Help identify training strategies supporting the introduction of new technology and new workflows into the WCS – Issuer Services.
- Help to implement the digitization of training modules using various Softwares including (but not limited to) Epiplex, Articulate and Vyond.
- Have experience in the Loans/Corporate Trust function and prior experience in Issuer Services desirable.
- Help attain a level of commonality of business training provision across the WCS – Issuer Services staff.
- Deliver appropriate training as per requirement and as per agreed % of delivery as per Global BT standards.
- Ensure developments in training technology subject to budget are incorporated into WCS – Issuer Services approach to business process training.
- Ensure that delivery and development incorporate the elements of risk and regulatory changes and the impact of non-compliance.
Customers / Stakeholders
- To edit and produce training documentation and training material using agreed WCS – Issuer Services templates to HSBC global standards.
- To identify business process training needs.
- Supporting multiple sub process of multiple sub product for multiple regions and for multiple jurisdiction for WCS - Issuer Services GSCs and On Shore offices.
- Prepare and deliver business process training schedule and programmes supporting ISV services and multi products operating from the Wholesale Client Services.
- Prepare training modules comprising:
- Trainer scripts
- Trainee documentation
- Interactive examples
- Test scripts.
- Evaluation sheets
- Conduct training needs analysis and recommend solutions.
- Keep specific training initiatives within the agreed budget.
- Continue to develop core training delivery competence to complement existing and upcoming technical skills.
- Assess the outcome of training to ensure it met its goals.
- Create a talent pool within WCS – Issuer Services through continuous training on technical aspects.
- Revisit training modules on a consistent basis to maintain relevance to WCS – Issuer Services requirement, cater to training requirement for new business migration by being involved in the process thorough out.
Leadership & Teamwork
- Source in-house training resources from the GSC with specific expertise (e.g. super users and line managers) to assist in the delivery of particular programme.
- Should demonstrate technical skills (weightage -70%) - acting as expert responsible for training activities, and people (Weightage -30%) related activity to include training, coaching, mentoring the new joiners in team
- Responsible to deliver process training to build a strong bench of technically strong cross trained team members.
- Maintain effective channels of communication and feedback on training matters with business heads, their team and with colleagues in the global BT community.
- Ensure the training activity itself is appropriately documented and reported back to the business.
- Source in-house resources (with specific expertise) from the WCS – Issuer Services and elsewhere in Issuer Services for designing and delivering business process training solutions for industry-related and platform specific topics.
- As appropriate coordinate the delivery of training by BT/ L&D/ on-line courses
- MIS maintenance for training developed and delivered.
- Should be able to guide the team members on technical aspects.
- Create an environment where skills and knowledge is openly shared to achieve department and business goals.
Operational Effectiveness & Control
- To incorporate Issuer Services business process risk and control measures into training.
- Continually assess the risks inherent in department processes and procedures.
- To be aware of the Operational Risk scenario associated with the role, and to ensure that all actions during your employment with HSBC take account of the likelihood of operational risk occurring. Ensure escalation process is in place and is effective.
- Ensure appropriate emphasis is given to incorporating risk and control measures in the training content delivered as part of BT programme.
- Be adherent to the audit standards of the group and compliant to all the policies and procedures.
- MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
- Ability to interface comfortably with people at all levels.
- Ability to write concisely and with clarity.
- Good communication and interpersonal skills particularly
- Listening and questioning skills
- Explaining difficult concepts straightforward and understandable terms
- Sound personal and public presentation skills that can be further developed.
- Potential to:
- Manage multiple priorities with minimum supervision.
- Coach and motivate improved performance in others.
- Adaptive to change.
- With increasing complexity. Help achieve threshold competency for new hires.
- Manage & Support through training Migration & Remigration from Kolkata / Kuala Lumpur.
Management of Risk (Operational Risk / FIM requirements)
- The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
- The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
- This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also, and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
Observation of Internal Controls (Compliance Policy / FIM requirements)
- Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
- Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
- Ensure compliance with GSM, FIM and BIM’s.
Major Challenges
- Be well aware of the various operational platform used to produce daily work.
- Be well aware and continuously research on the new technicalities used on these platforms.
- Maintain consistent interaction with the process for all types of process updates.
- Be well aware and upgrade self-knowledge for the concepts/financial instruments used in operations.
- Continuously promote team’s performance and training within both ISSUER SERVICES GSCs and onshore, including Global BT community.
- The major challenge for this role is to continuously manage deliveries within the specified time limit.
- Be well aware about Regulatory & Legislative Environment across single products / multiple regions / multiple jurisdiction due to following: ( E.g. AML/SANCTIONS/CASS/FATCA)
Requirements
What you will need to succeed in the role:
Essentials
- Degree in finance and accounting and/or related qualifications and/or relevant work experience.
- Excellent knowledge in accounting principles and fundamentals of accounting.
- Basic knowledge of Bond, Custody, Depository, Capital/Money Markets and Financial Instruments
- Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organisation and planning skills along with the ability to handle capacity and MI reporting
- Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements.
- Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide support to the teams.
- Experience of successfully managing and developing a team/Individuals in previous role
- Evidence of process management skills with an ability to initiate & drive process improvements.
- Proven ability to initiate cost control measures by achieving resource efficiency and managing overheads.
- Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators.
- Must be aware of the operational risk scenarios associated with this role and act upon pertinent risk (if any).
- Responsible for the implementation of Group Compliance Policy as is applicable to this role.
- and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide support to the teams.
- Experience of successfully managing and developing a team/Individuals in previous role
- Evidence of process management skills with an ability to initiate & drive process improvements.
- Proven ability to initiate cost control measures by achieving resource efficiency and managing overheads.
- Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators.
- Must be aware of the operational risk scenarios associated with this role and act upon pertinent risk (if any).
- Responsible for the implementation of Group Compliance Policy as is applicable to this role.
Preferable Skills
- Prior work experience in Bond or Note issuance will be preferred.
- Prior work experience in Syndicated Loan Operations will be preferred.
- Prior work experience in Depository, Bond/Money market will be preferred.
- Prior experience of managing a team will be preferred.
- Additional qualifications in finance or accounting i.e. CA/CFA/MBA/CS/ICWA etc. will be preferred.