Job Advert Details

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as an Operations Manager, Credit Services

Principal Accountabilities

  • Is responsible for ensuring the teams deliver in line with its demand statements
  • Is responsible for planning and prioritisation of day to day services across teams
  • Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
  • Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures and ensure on the compliance with group policy and local regulations.
  • Establishes targets for a number of teams to meet overall goals in Production Quality, Service Quality, Financial Performance
  • Is responsible for identifying opportunities to improve service Quality across teams.
  • Establishes the goals for Team Leaders and manages their performance.
  • Is responsible for the coaching and development of individual team members and the overall development plans of the teams
  • Is able to recruit team members within agreed headcount plans as directed by the Line Manager
  • Is accountable for the cascade of communication across teams.
  • Is accountable for the effective use of resources and use of Production Management tools to deliver established levels of Production Quality across teams.
  • Manages resources across  teams to ensure  performance levels continually meet agreed standards
  • Is accountable for the effective use of controls to ensure operational risk is within agreed limits across teams.
  • Must respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner


·        Minimum 3 years’ experience in operations or in a directly related business/function.

·        Minimum 2 years’ experience in leading a team.

·        Clear understanding of multiple operational workflows and associated operational controls.

·        Proven track record towards high level of customer service.

·        Experience with credit admin, credit & lending operations is prefferable

·        Effective communication skills.

·        Strong interpersonal skills.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited