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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
- Primarily responsibility as the production practices management for the Finance asset class in Pune
- Service management for the Finance value stream, however, is subject to change
- Lead the implementation of service management practices across all pods within the asset class and ensure adherence across the asset class
- Implementation change in various control process across service process to ensure service quality and compliance
- Manage communications with stakeholders in IT, business, within and outside of the asset class of various incidents
- Producing regular reports to relevant Business and IT stakeholders
- Provide support on identification of incidents to IT teams by partnering with the Engineering teams and Service Management Leads till resolution.
- Working with stakeholders to ensure that negative customer and business impacts are avoided.
- Manage stakeholder expectations and ensure that robust communication and escalation mechanisms are in place.
- Appreciation of existing data privacy issues, ensuring solutions adhere to data regulations and controls.
- Ensure adherence of best practices of service management delivery standards across the pods, with risks, issues and dependencies correctly defined and managed.
- Role requires a self-starter with strong service management skills who can manage challenges of supporting complex environments.
- Strong service management, data and technical analysis skills, and the ability to manage multiple priorities.
- A clear communicator with strong interpersonal skills who can manage stakeholders in a complex matrix organisation.
- Ensure methodologies are aligned to the organisations IT strategic vision, demonstrating a continual desire to implement strategic or optimal solutions, and where possible, avoid workarounds or short-term tactical solutions
To be successful in this role, you should meet the following requirements:
- Service management experience, which include communications capabilities, decision making and problem-solving skills and interpersonal skills
- Extensive experience in support of management information and technologies, with multiple teams, vendors, interfaces and stakeholders involved
- Understanding of hybrid technology stack.
- Strong knowledge of service management tool Service Now
- Experience with implementing monitoring, alerting and familiarity with automation involving e.g. grafana dashboards, splunk, ELK etc.
- Experience in Agile Project methodologies and tools such as JIRA and Confluence
- Knowledge of and experience using data models and data dictionaries in a Banking and Financial Markets context
- Ability to communicate with people in a matrix-orientated environment and in a multi-programme environment across a range of stakeholders
- Proven experience of positive, challenging interactions with Senior Executives across the business
- Outstanding relationship management, collaboration and influencing skills
- Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
- Detail orientated with the proven ability to articulate complex issues concisely and in simple language to recognise to the global remit of this role
- Ability to articulate or translate complex information through clear and meaningful written and spoken communication in a structured way
- Willingness to learn, strong initiative, ability to work both independently and as part of a team, and flexibility with regard to the assignment of tasks and scheduling essential
- Strong customer focus and commitment to delivery
- Effective knowledge of techniques for planning, monitoring and controlling programmes
- Strong knowledge of service management and support methodologies and reporting
- Strong knowledge of evolving challenges with managing and sharing data
You’ll achieve more when you join HSBC.
www.hsbc.com/careers