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Markets and Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services. 

We are currently seeking a high calibre professional to join our team as a Senior Project Manager, Funds Services.

Principal Responsibilities

Why join us? 

MSS Operations Strategy and Change is a dedicated team of 'change experts' that help plan, design, and deliver the implementation of change initiatives for MSS Operations. Combining our change expertise with operations knowledge and network, we work hand in hand with the business and delivery partners globally to lead, manage and deliver the digital transformation goals. We adopt a structured approach and offer a number of value-add services from ideation, initiation, right through execution and closure.

We are a trusted partner to MSS Operations in leading the digital transformation initiatives across multiple functional product and asset classes, delivering key strategic, regulatory and optimization outcomes.

The Opportunity:

MSS Operations is executing against the 2025 strategy, known as Project Rubix. Within Rubix the Fund Services Programme aims to transform the operating model for Fund Services across regions and fund types.

There is an opportunity for an experienced Change professional to join the team to lead the delivery of a set of projects within the Rubix Programme.

The role supports a variety of different businesses covering Markets and Securities Services, with a specific focus on Fund Services but expanding to other asset classes in the outer years of the Programme. This leads to a complex and challenging change agenda, particularly with regards to implementation across a multitude of products and processes.

Key Activities:

• Lead the planning and execution of Rubix Fund Services projects and other change initiatives to ensure a successful delivery and realization of committed benefits
• Partner with senior stakeholders in Operations, Product, and IT on the identification of opportunities and solutions, which align to the Operations vision and Product roadmap to deliver both operational efficiencies and improve the client experience
• Manage the project lifecycle including business and data analysis to identify the change opportunities, business case approval, requirements gathering, solution design (in collaboration with Ops, Product and IT), testing and implementation into the Operations line teams
• Manage, identify, and escalate risks and issues relating to the delivery of the individual projects, taking proactive action to mitigate then and don’t impede Programme delivery
• Regular reporting of project activities in Clarity, in line with HSBC Change Framework
• Building a partnership with the Operations management team to use the change initiatives to drive the transformation of the operating model
• Manage external vendor relationship where appropriate
• Contribute to the long-term vision and strategy of the operational model for Fund Services
• Management of Risk and Internal Controls
• Strong awareness of the factors which might lead to financial loss and those mitigating controls to prevent such losses
• Strong awareness of the Operational Risk scenario associated with the role and act in a manner that takes account of operational risk considerations
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
• Understands, follows, and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy

Leadership and Teamwork:

• Collaborate with stakeholders in the Securities Services value stream for Fund Services
• Build effective, safe, diverse, and inclusive work environment for all the team members spanning across multiple locations and working requirements
• Lead by example and ensure staff are supported to deliver outstanding results
• Strong leadership skills and ability to manage work independently without any supervision
• Coach, mentor, motivate and supervise project team
• Active engagement with the stakeholders:
  • Operations senior management team
  • Senior Product owners within the Securities Services business
  • Programme and project leads
  • Vendor and IT teams
  • Central Change PMO and Risk Stewards
  • Business Architects
  • External vendor
  • Other service delivery functions
  • Other Transformation functions

Experience:

• Ability to provide real examples of project delivery
• Proven Agile delivery experience
• Experience in delivering Target Operating Model (Current state to Target state transition)
• Proven track record of successful delivery of large and complex operational change from initiation to deployment for one or several initiatives simultaneously
• Ability to manage critical change governance processes including budget, RAID, plan, and benefit management
• Demonstrate a functional acumen to support how solutions will address Programme challenges while maintaining alignment with business best practices
• Strong knowledge of financial services, ideally in Security Services or Fund Services, operations as a function, asset classes, products, industry wide systems and processes, highly beneficial
• Good understanding of operational risk frameworks, including non-financial risk and how the operational strategy enhances the risk profile
• Demonstrate experience in effectively leading and managing teams to achieve organizational goals, along with proficiency in cultivating strong relationships with stakeholders. Experience in leveraging available and emerging best in class technologies to benefit the wider change agenda and tenacity to find solutions to complex problems
• Proven experience of leadership skills, making decisions, driving teams to deliver, resolving conflict, etc
• Strong written and verbal communication skills and experience in influencing a senior set of sponsors and stakeholders. Able to set-up and drive communications strategy

Managing Challenges:

• Deliver an ambitious Programme of work in fixed timeframe, but with fast-pace and dynamic environment
• Manage multiple internal and external dependencies with competing priorities and deadlines which may impact overall delivery
• Manage complex stakeholders across multi-region teams and products
• Navigate the complexity of group wide MSS Ops Portfolio and multiple applications teams
• Prioritize a large and complex book of work with finite change budget for maximum benefit
• Negotiate and influence conflicting decisions and outcomes

Skills:

• Formal change management certification, PMP, Prince 2 Six Sigma/ Business Process Reengineering qualifications (e.g Yellow/Green belt) would be a benefit
• Knowledge of a wide range of project management practices, including waterfall, agile and value streams
• Impact on the Business
• Deliver the outcomes of Rubix across the 7 C’s of Colleague, Client, Cost, Capacity, Commercial, Control and Climate
• Rubix will transform the operating model for Fund Services business
• The Programme will enable a more efficient and scalable model which will improve the client experience whilst enabling future business growth

You’ll achieve more when you join HSBC. 
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