HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=7238&company=hsbcholdin&st=C7A3794A2E65B302291961BF7FBB81E7E5EE37B8

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

In an increasingly competitive and digitally driven financial landscape, this role will be critical in shaping the future of our customer engagement and operational efficiency. This role is at the forefront of our strategic imperative to leverage Artificial Intelligence, with a particular emphasis on Generative AI, to deliver unparalleled hyper-personalization in customer experiences and unlock significant cost efficiencies across our operations. You will be responsible for translating complex business challenges into innovative AI-powered product solutions, directly influencing how our customers interact with HSBC and how our internal teams operate. This is a highly visible role that requires a blend of deep technical understanding, strong product management acumen, and a keen eye for business value within a global financial institution.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

•    Define, own, and execute a multi-year AI product vision and roadmap specifically for IWPB, aligning it with global business objectives for hyper-personalization and operational cost reduction.
•    Identify and prioritize high-impact AI-native and AI-augmented opportunities, including those leveraging Generative AI, across the entire customer lifecycle (acquisition, onboarding, engagement, retention) and internal operational workflows (e.g., servicing, compliance, risk management).
•    Conduct thorough market research, competitive analysis, and customer needs assessments to identify emerging AI trends and translate them into actionable product strategies.
•    Develop compelling business cases for AI product initiatives, including detailed financial projections, return on investment (ROI) analysis, and risk assessments.
•    Lead cross-functional teams (including data scientists, AI/ML engineers, UX designers, legal, compliance, and business stakeholders) through the entire AI product lifecycle, from ideation to launch and iteration
•    Act as a key interface between business units, technology teams, and executive leadership, effectively communicating the value and progress of AI product initiatives

To be successful in this role you should meet the following requirements:

•    Strong analytical skills with business analysis experience or equivalent. In-depth knowledge and understanding of financial-services/ banking-operations is a must
•    Deep knowledge and experience with AI/ML concepts, techniques and tools including Gen AI as well as strong understanding of AI Capability developments across the industry
•    Innovative Mind set with Entrepreneurial spirit/drive to execute quickly with the simultaneous ability to navigate through organizational complexities
•    Proven leadership track record in dynamic/changing banking environments and complex matrix structure
•    Good understanding of the competitor landscape and industry best practices
•    Ability to build strong relationships with stakeholders, both internally and externally

This role can be based London, Canary wharf.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted  by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).