HSBC Group

Some careers open more doors than others. 

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.     

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments.  The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction. 

Job Summary:

We require a detail-oriented and proactive professional to lead Governance and Document Management initiatives within the IWPB business. This role plays a pivotal part in streamlining business documentation and governance practices for enabling emerging technology tools. You will ensure the accuracy, compliance, and relevancy of product and process documents, while continuously enhancing governance protocols in collaboration with business stakeholders.
 

Key Responsibilities:

1.           Own and drive end-to-end governance of business documents across the IWPB function.
2.           Ensure timely updates and ongoing compliance with governance frameworks and content standards.
3.           Manage the document lifecycle: from ensuring content is accurate and there is stakeholder alignment to review, version control, and archival/purging.
4.           Partner with content owners, product teams, and frontline enablement functions to align documents with evolving business needs.
5.           Capture and act on user feedback to drive continuous improvement in content effectiveness and discoverability.
6.           Maintain clear audit trails and reporting mechanisms for document governance processes.

Strong organizational and program management skills with attention to detail.
2.           Effective stakeholder management and communication skills, both written and verbal.
3.           Mandatory proficiency in Power BI, Excel or equivalent tools for tracking and reporting.
4.           Familiarity with JIRA, Confluence, or similar platforms is a plus.
5.           Self-driven, accountable, and comfortable working across cross-functional teams.

At HSBC, we value difference and succeed together. We take responsibility for our actions and get things done efficiently. Join us to be part of a collaborative environment where your contributions will make a significant impact on our business and clients. 

Eligibility Criteria

• India Bank / INM employees will be eligible to apply to this role after completion of 12 months in the current role/position at the time of application on level transfer and/or promotion.
• Entity Employees (not from India Bank) to be guided by their internal policy on tenure completion in current role at the time of application before applying and share line manager approval once shortlisted.
• INM Employees in scope of WPB Career Progression Framework not eligible to apply to roles within the purview of the Framework.   

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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