HSBC Group

Business: Asset Servicing and Tax Services

Open positions:1

Role Title: Asset Servicing and Tax Support Specialist

Global Career Band: 7

Location: Bangalore, India

Recruiter Name : Joyita Basu

Why join us?

• Asset Servicing and Tax Services covers all Mandatory and Voluntary Corporate Action processing for Equity and Fixed Income products, inclusive of Claims for multiple balance sheets across multiple business location.

The Opportunity:

• The successful candidate will be selected for a temporary contract role and will be responsible for completing BAU process of Fixed Income and Equities process under Mandatory Corporate Actions for both proprietary and SED businesses across entities. The role occupant is also responsible for processing the day to day events, ensuring controls are adhered to, and client queries are turned around quick.

What you’ll do:

Principal Accountabilities: Key activities and decision making areas         

Customers / Stakeholders

• HSBC offices globally
• Various Custodians and Agents Globally
• Internal customers within the various locations in UK/ Hong Kong/ France as a whole.
• Support multiple business lines per below:
• EQ - Proprietary trading and Prime Finance including cash equity, stock lending and SWAPs, Delta 1 and CFDs.

Typical Targets and Measures

• Client queries have a good response time within the expected 24-hour window.
• Relationships are kindled with all customers.
• Communicate effectively with internal and external clients to resolve issues efficiently

Leadership & Teamwork

• Complete the BAU process as a team that’s focused on Asset Services Equities / Fixed Income process across multiple entities focusing on technical aspects.
• Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
• Supporting the initiatives undertaken by the management, GBM, HDPI and Group.
• Maintain general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager
• Ensure that as part of the team all queries are dealt with within 24 hours.
• Ensure escalation takes place where necessary
• Work with the change team to provide detailed requirements and ensure projects are delivered on time 

Typical Targets and Measures

• Completing daily tasks successfully.
• Clear escalation of important items.
• Understanding and solving daily queries.
• Meet personal and departmental objectives.

Operational Effectiveness & Control

• Ensure daily operational efficiency by effective BAU completion, market specific requirements/procedures visibility and performance monitoring of various systems in own process.
• Issues/problems are fully analyzed and resolved or escalated where necessary. Appropriate action/controls are taken to prevent recurrence.
• To acquire a broad understanding of the business and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily operations 
• To consistently maintain a high level of customer service by achieving established SLAs.
• To support Business Continuity Plan (BCP) by adhering to Group BCP guidelines.
• Ensure all instructions from customers and to agents and custodians are actioned in an accurate and timely basis.
• Ensure all reconciliation items are cleared correctly and on a daily basis where possible, and that all outstanding items are narrated according to SOX standards and adhering to the company FIM policy.
• Ensure that all notifications that are sent to your customers are accurate and on time.
• Consistently maintain a high level of customer service.         

Typical Targets and Measures

• Effective process completion.
• No backlogs.

What you will need to succeed in the role:

• A post-graduate diploma or degree in any discipline and equivalent practical experience
• Experience in Global Market Operations, majorly in
• Asset Services EQ covering Corporate Action on various markets including UK, Europe, Asia and other emerging markets will be highly beneficial.
• Asset Services FI covering Corporate Action, coupon and redemption on various markets including UK, Europe, Asia, US and other emerging markets will be an added advantage.
• Payment processing and good understanding of Swift
• Knowledge of TLM/ASPA/SYN/ETP/Global One/CADS/Markit/GMG/Treats/ RIMS systems will be highly beneficial.
• Specific market knowledge of the role advertised is beneficial.
• Strong understanding of risk and risk management in Corporate Action will be highly beneficial.
• Excellent knowledge of different corporate event types.
• Practical and working knowledge of operations functions is preferred.
• Attention to detail along with speed and accuracy are important, along with the ability to work in a team.

Skills

• Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.
• Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.                                           
• Attention to detail and accuracy.
• Customer focused and committed to providing a high quality service.
• Able to work in pressurized environment and manage priorities effectively.
• Strong collaborative management skills with the various stakeholders
• Problem solving skills and ability to drive process improvements
• High integrity and professionalism

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Electronic Data Processing (India) Private LTD***