HSBC Group

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(Grade: GCB6)

Digital Business Services (DBS)

Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

We are currently seeking an experienced professional to join our team.

In this role, you will:

- Manage branch cash counter operation/account service/payment service to ensure overall operational efficiency and deliver excellent customer service in line with strategic and operating objectives.

- Maintain good relationship with local regulator and be responsible for various regulatory reporting, especially Large value cash transaction and cash related returns.

- Proactively engage with function in daily operation management, in terms of team management, staff management, regulatory compliance, branch networking etc. Well understand the strategy, initiatives, key challenges and deliverables.

- Cultivating and enhancing service culture among branch service team; Be proactive and initiative in business engagement and collaboration across LOBs, proactively work with function & CNQ team to provide professional operational solutions.

- Proactively review local operation process to identify the opportunity of simplification, streamlining, centralization, automation through KYP or other communication channels.

- Continuously coach and train staff to drive the high-value performance, provide guidance on transactions/operation activities and ensure that all operation compliance; broadening employees' skillsets and coach employees to improve and develop.

- Be accountable for minimizing risk and maximizing operational efficiency. Set up control mechanism and perform quality insurance regarding operation area to mitigate risk, minimize the operational error/loss caused by branch service team.

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To be successful in the role, you should meet the following requirements:

- Bachelor’s degree or above, proven and progressive branch banking and operation experience is required.

- Proven ability in team leadership and management.

- Proven adherence to controls and compliance with no significant breaches, good knowledge and control of risk management.

- Strong project, planning, organization and analytical skills. Ability to manage multiple priorities and effective problem solver.

- Excellent interpersonal skills with a particular emphasis upon inspiring, influencing and negotiating.

- Excellent communication skills in both Chinese and English (written and spoken).

Interested employees please ensure that you submit your application before Unposting Date (as below).

For employees with less than 12 months in the same role, please obtain and attach your current functional manager's (and entity manager’s if you are a Regulatory Approval/Filing Required Role) approval in the application.

Please ensure to completely understand the 'Internal Job Application Criteria' below and adhere to it before you submit a job application.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0179351&sys_kb_id=5526f5c61b0a3d500ac0fe64164bcb4d

For details, please contact Tracy Zheng at (029) 6851 1630 Tie Line 11630 [Tracy Zheng: tracyzheng@hsbc.com.cn]

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited