Job description
Business: Global Trade Solutions – Quality Assurance
Role Title: Assistant Manager, Global Quality Assurance
Global Career Band: 7
Location (Country / City ): India/Bangalore
Recruiter Name : Hariharasudhan G
Why join us?
The Global Quality Assurance Team for Global Trade Solutions (GTS) is part of the Risk Centre of Excellence based in Bangalore. The Quality Assurance Team is responsible to validate that some of the key controls in place to mitigate key risks are working effectively.
GTS is responsible for Core Trade services, Receivables Finance, Supply Chain, Structured Trade Finance across the Group. It serves as a core service provider for Commercial (CMB) and Global Banking (GBM) customers.
The Opportunity:
The role will be responsible for completing Quality Assurance checking of key controls across the Global Trade Solutions product suite. This will include completing checks to validate that transactions have been completed in accordance with procedures and that key risks have been adequately managed, including Financial Crime, Sanctions, Fraud and conduct risk, including charging.
The job holder will need to accurately record the output of their testing to enable monitoring of results both on and offshore which drive quality improvements within the teams processing Global Trade Solutions transactions.
In addition to routine testing activity the role holder will also contribute to thematic review testing where assessments are made of specific risk topics, with particular focus on the use of data analytics.
What you’ll do:
Completing Quality Assurance checking of transactions across the range of GTS products offered, ensuring that they have been processed in accordance with established procedures and that key risks have been appropriately managed.
Provide constructive feedback to processing teams, both on and offshore where deficiencies have been identified together with guidance on the relevant learning points. Follow-up of QA results to validate that exceptions have been remediated.
Using technical processing knowledge to identify risks and providing solution to these, where required.
Proactive supporter of the Team Manager and Team Leaders in completing the department workload within agreed Service Level Agreements
Where required, contribute to re-assessment of operational risks and Quality Assurance checks to ensure key risks for the business are being managed, and being reactive to emerging risks.
Contribute to thematic reviews of specific risk topics, particularly through the use of data analytical reviews.
Requirements
What you will need to succeed in the role:
Graduate from a reputed Institute or University in any discipline
3+ years of experience in Global Trade Solutions operations including checking of transactions.
Excellent knowledge of Global Trade Solutions operations in terms of technical knowledge, through understanding of GTS policies, procedures, Internal Controls and Group Compliance Policy including International sanctions.
Attention to detail and quick to learn new processes and assess the related risks, especially when looking at unfamiliar topics
Excellent knowledge of Global Trade Solutions Systems (such as HFE, HUB, IFAI and SCS-AI), although an in depth knowledge of all of these systems would not be expected.
Excellent communication (verbal and written) and interpersonal skills
Ability to assess large volumes of data and use analytics to identify key deficiencies, root causes and communicate observations
Computer literacy (word processing, PowerPoint, and spreadsheets).
What additional skills will be good to have?
Strong decision making ability in application of requirements laid down in standard procedures
Work independently and demonstrate ways to improve quality of processing
Acquire and update knowledge on procedures related to relevant processes
Be able to prioritise in a multi-tasking dynamic environment with changing needs
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***
招聘人员名称
Hariharasudhan G
招聘人员电子邮件
hariharasudhan.g@hsbc.co.in