HSBC Group

GCB 6

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make.

At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific Region. Our Employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Medical Services.

Principal Responsibilities

In this role you will

• Responsible for processing pre-approval requests for various medical services including outpatient, inpatient, physiotherapy, laboratory, and imaging services
• Handle complex and high-cost cases which may include managing long-term illnesses such as cancer cases, ensuring these are handled sensitively and efficiently
• Provide focused attention to sensitive cases, ensuring alignment with healthcare needs, organizational policies, and patient welfare
• Contribute to the design and improvement of platforms used for pre-approval services, ensuring they are user-friendly and operationally efficient
• Oversee administrative tasks related to pre-approval services, such as streamlining processes and maintaining accurate documentation
• Develop and deliver training programs for new and existing staff to ensure they are proficient in pre-approval processes and stay updated on policy changes

To be successful you will need

• Bachelor’s degree in Insurance, Business Administration, Nursing, or a related field
• Prior experience in customer service, insurance, or the medical industry
• Experience in handling medical pre-approvals is a strong advantage 
• Collaborative team player with a positive attitude and a growth mindset
• Strong communication skills in both written and spoken English and Chinese
• Holder of IIQE, CII, or ANZIIF qualifications will be a significant advantage

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.