HSBC Group

Why join us?

Assistant Manager Technical is the definitive source of knowledge, technique, or expertise in a specific subject area. The Collateral Services team are responsible for the processing of all collateral related counterparty risk exposure management & the collation & distribution of client portfolio valuations. One of the functions of the Collateral Management department is the management of collateral exposure. Daily, the department calls margin or gives out margin to counterparties in the general course of the business. Products covered include all over-the-counter derivative transactions & securities. These include locally booked interest rate, equity, credit & Foreign Exchange derivatives. Collateral & Valuations is split between roles: - Client Facing & Data Quality. Portfolio Matching is a key initiative to ensuring our Data Quality controls are maintained by proactively completing regular ratification of all the open trades between HSBC & our clients. Its benefit includes reduction in collateral disputes & valuations queries, efficient notice of trade booking issues, reaffirmation of aged open trades, enhanced monitoring of MTM calculation & modelling. As for the Interest processing, the responsibility is to have direct interaction with clients regarding the issuance, receipt and settlement of all Interest related activity for over-the-counter derivatives, Repo and Foreign Exchange Prime Brokerage.

The Opportunity:

The key functions of this role include the understanding of:

• Strong understand of the collateral business.
• Needs to be hands on with the process and the business and technical understanding of the process.
• Need to understand the upstream and downstream processes and its impact.
• Need to understand the collateral settlements and interest function in detail.
• Ability to resolve the issues and escalation of issues on time.
• Ability to guide, train the juniors in the team and display highest standards with regards to client service.
• Understand Management Information (MI) requirements and produce Weekly and Monthly MI reports for Management.
• Ability to manage the team in absence of the manager.
• Provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data’s.
• Escalate all issues & initiative situations through the appropriate reporting lines.
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved.
• Build effective and strong relationships with collateral management desk, valuation, client facing, settlements, credit, Front Office, Middle Office, counterparties and other external stakeholders.
• To be a Key member of collateral management procedural and process projects.
• To be a Key member of the collateral department management team and provide fresh ideas to achieve goals set by business. To look for further ways and means in which the collateral management department can improve efficiency and productivity.
• To work with supervisory colleague in achieving the collateral optimization, forecasting and utilization strategies adopted by the business.
• To ensure team compliance with the above collateral optimization, forecasting and utilisation strategies.
• To build strong working relationship with the collateral management desk in forecasting effectively collateral requirements.
• To forecast, devise and implement collateral utilisation and optimization strategies to ensure effective and efficient use of collateral.
• To ensure team members are adopting best practice procedures in the execution of their respective roles.
• To be fully aware of collateral costs to the business and actively manage accounts to minimize the occurrence of these.
• To ensure full understanding of the products supported by the Collateral & Valuation business
• Actively ensure that cross training within team and across other related departments such as Portfolio Reconciliation & Global Data Quality are pursued.
• To take ownership for career development and to show active participation in skill, product and management development.

What you’ll do:

Impact on the Business/Function:

• Provide daily operations support to ensure all controls are carried out accordingly as required. This will allow additional layer of control to prevent Operational Loss, Reputational Risk, etc.
• Primary contact for the business and clients for escalation issues.
• To ensure all dispute processes are aligned globally to mitigate risk and gain on efficiency.

Customers / Stakeholders:

• Provides quality customer service and ensures achievement of Performance Level Agreement (PLA).
• Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.
• Phone interactions with customers, focusing on resolving their requests promptly with efficiency, accurateness, professionally and courteous manner to promote customer loyalty.

Leadership & Teamwork:

• Process specialist - to support and guide the team and act as a key referral point for escalation for team members.
• Monitor team’s performance. Productivity and quality of work are monitored and achieved. Work is organised and completed within agreed timescales, in accordance with procedures.
• Develop realistic and achievable strategies and action plans to address performance gaps, training and staffing requirements.
• Create a robust team environment where skills and knowledge are openly shared to achieve team and business goals. 

Operational Effectiveness & Control:

• Prepare and Update Business Contingency Plan (BCP) for Operations Teams.
• Be aware of issues within teams. All issues / problems are fully analyzed and resolved or escalated in appropriate and timely manner. Appropriate action is taken to prevent recurrence.
• To align process globally and to consistently ensure risk mitigation.

Housekeeping:

• Maintain equipment, systems and general work environment in good condition.
• Issues / problems are investigated or resolved immediately or escalated to Line Manager.

Managing for Value:

• Identify ways for improving service / adding value / reducing costs in line with business goals.
• Encourage and support initiatives originating within the team for implementation and recognition.

What you will need to succeed in the role:

• The role holder will support the Collateral Services business and the future growth of the business.
• The jobholder will also be required to build relationship with Business Partners across all business areas.
• Role will include supervisory authority such as analysis, approvals and risk management. The jobholder is required to complete all task daily when required.
• Jobholder will be required to work closely with Line Manager in the team to ensure all BAU functions are carried out in accordance to the agreed performance level agreement with business.
• Jobholder is also required to share knowledge with all staff constantly.
• Good understanding of financial products, including equity/fixed income over-the-counter derivative, foreign exchange products and basic knowledge of ISDA/CSA is a bonus.

What additional skills will be good to have?

• Good understanding of financial products, including equity/fixed income over-the-counter derivative, foreign exchange products and basic knowledge of ISDA/CSA is a bonus.

Link to Candidate User Guide: https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=cbff81231bbd2c10fd5ac9df1d4bcbac

You’ll achieve more at HSBC 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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* The information contained in this job description is a true and accurate reflection of the job as specified.