HSBC Group

Business: WPB DA&CRM, Global Analytics Center

Open positions:1

Role Title: Assistant Vice President – Data & Analytics GSC’s

Global Career Band: 5

Location (Country / City ): India/Bangalore                                  

Recruiter Name : Imran Waheed

The Opportunity:

Global Analytics Center (GAC):

• A mature analytics capability, the Global Analytics Center (GAC), is a hub of advanced analytics competency, providing high-end analytics services across global businesses and global functions. Set-up in India in 2004, GAC has matured into a shared Centre of Excellence comprising 2000+ professionals with offices in Bangalore, Kolkata, Guangzhou and Krakow. The work done in GAC forms a vital input towards strategic planning by the senior management for businesses and enables effective decision making along with addressing unforeseen challenges.
• GAC is an innovative community leveraging the best of data and analytics capabilities to enable smarter decisions and drive profitable growth. Rightly positioned in the two major intellectual hubs of India, Poland and China, it attracts a rich mix of resources across business consulting, data analysts, decisions scientists and advance analytics professionals. Being in these locations also enables HSBC to leverage talent from the rich academic and start-up ecosystem to keep up to date with the latest in the industry.
• Today, the GAC team generates value across the group through a wide variety of data and analytic solutions and related business consulting. GAC has become a one-stop shop for the group’s analytic needs leading the integration of analytics and data-driven decisions not only in traditional areas such as Risk , Retail, Wholesale, Private & Commercial Banking but also in new domains such as Regulatory, Operations, Procurement, Human Resources, and Financial Crime Risk. It provides support to various business groups and the job involves data analysis, model and strategy development & implementation, Business Intelligence, reporting and data management.
• There are primarily four job families in GAC: Decision Sciences, Information Management, Business Consulting and MI Reporting. This role applies to the Information Management job family within the Analytics function supporting various businesses and functions.

Global Business/Global Function (Ex: WPB, CMB, GRA etc.):

• Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
• WPB business team will leverage richer analytics-driven insights to enable a more personalized approach to targeting and engaging with consumers. From location-based offers to improved service delivery, WPB business will use spending patterns, product use, and channel interactions to enable improved experience-driven banking. WPB business to provide employees with contextual data for smarter consumer engagement and provide management with robust analytics (customer interaction, attrition, loyalty, cost analysis and transactional and behavioral analysis) for ongoing decision-making and also for mitigating regulatory risk. WPB analytics team provide support 30+ markets globally

What you’ll do:

• Information Management job family is designed to cater towards all the data needs of business. It covers sourcing of data and building structured data lakes, designing data marts generating Business Insights and hosting data in Cloud. Key responsibilities also include but not limited to: creation of a robust data foundation and continuous update of these datasets, to support Analysis and reporting, identify opportunities for data monetization, leverage BI and Visualization tools to deliver key business insights and develop self-serve BI solutions to empower the business to make informed decisions. The team members embed agile delivery methodologies to continuously keep refining the data models using new and emerging techniques. This team also acts as a bridge between IT and the business stakeholders.
• The role holder needs to manage multiple clients from different regions having different time zones, regulatory environment, and maturity of business, data and systems.
• The role holder will also be responsible for collaboratively working with business as the first point of contact for the Data/Infrastructure requirements to facilitate drive all the requirements
• The role holder has to continuously adopt varying managerial skills and innovative ways to retain key resources.
• There are multiple teams supporting different aspects analytics for the same larger business problems.  The job holder needs to drive collaborations and synergies to integrate the analytics solutions for the business.
• Deliver on GAC responsibilities / intra functional responsibilities in alignment with other verticals. The role holder will be expected to understand key business goals & priorities at top of the house level, and distil it down to specific goals for the teams being handled.
• The role holder shall also be expected to lead a function/unit within a function; guide and lead managers / managers, assistant Managers/analysts, from a functional & administrative perspective and help them build up a strong business understanding.

The job accountabilities of this role are:

Projects and analysis

• Strong understanding of business domain, its strategic direction, functional goals, and the required technical expertise.
• Ensures all the required products are produced and reviewed, including the technical leadership of requirements management, design, implementation, system integration, verification, test, quality assurance, delivery, operations, and sustainment of the technical solution
• Ensures the delivery of information to support the strategic and tactical information needs of the organization.
• Oversees the integrating and staging of data and development of data stores for use by analysts throughout the organization.

Service Delivery

• Responsible for delivery of high quality Data & Information Management & Analysis solutions & provide tailored consultative service to Global Businesses, Global Functions, Regional & country teams.
• Responsible for complex program management tasks and development of standards and processes for scheduling, administration, and accounting
• Oversees analysis, planning, development of requirements documents and project budgets, building functional models, developing procedures, developing functional architectures, and other related management and technical duties
• Manage scope throughout the project duration. Maintains accurate program estimates, timelines, project plans, status reports
• Manages and tracks team velocity, financials, and other KPIs in relation to the plan and publishes progress reports.

Leadership & Teamwork

• Regional & Functional lead across regional portfolio/Functional areas.
• Develop and maintain relationships and work well with all levels of management and his team.
• Inspire trust & credibility among team members, business clients and other stakeholders through highest level of personal integrity, and ethical behaviour 
• Supports diversity and adapts style and language according to the demands of the situation.
• Resolves conflicts by demonstrating leadership and appropriate decision-making competencies
• Ability to influence and negotiate across all levels for mutually positive outcome
• Ensures equipping team with relevant training, develops team, rewards, recognizes and retains high performers, positively confronts under performance in others,
• Establishes goals, success criteria and performance measures to evaluate the success of major strategic initiatives
• Encourages collaboration and teamwork across boundaries and challenges behaviour/attitudes that undermine working collectively

Problem Solving & Innovative Thinking

• Translates Business Strategic Imperatives into actionable analytical solutions.
• Possesses excellent verbal and written communication skills and the ability to interact professionally with a diverse group of developers, product owners, and subject matter experts
• A sound understanding of competitor strategies and their strengths and weakness and uses this information to recommend HSBC strategies and plans
• Proactively supports change initiatives & innovative analytical thinking & solutions that results into improved business performance

What you will need to succeed in the role:

Eligibility Criteria –

• Graduation / Post graduation in engineering or business Management
• Minimum 5 years of Business Leadership Experience focused primarily in the Financial Services
• Experience with a Consulting organization and practices and Program/Project Management
• Ability to create comprehensive project plans, define timelines, and manage project schedules
• Identify, assess, and mitigate project risks to ensure project delivery
• Highly proficient in tools like JIRA, Confluence, Microsoft Office tools
• Highly proficient with agile practices (Scrum, Kanban) and frameworks to manage projects efficiently
• Ability to communicate effectively with internal and external stakeholders and manage expectations
• Efficient management and allocation of project resources
• Basic knowledge of data management, ETL processes, and data modelling concepts
• Familiarity with BI tools like QlikSense and Looker
• Knowledge on data privacy, compliance, data transfer practices
• Ability to liaise with data and Visualization developers, data engineers, and stakeholders to translate technical concepts to actionable project goals
• Familiarity with cloud platform (GCP), executing cloud based projects
• Ability to convey complex information in an understandable manner to technical and non-technical resources
• Ability to address team issues and disputes constructively
• Proactive in finding solutions to challenges that arise during project execution
• Accurate project reporting and documentation
• Work well with various departments and team members in different time zones
• Good banking domain knowledge

Functional requirements – Relevant Skills & Experience for a particular sub-function

Soft Skills requirements

• Written and verbal communication skills. Ability to develop and effectively communicate complex concepts and ideas
• Ability to work with multiple stakeholders and develop end to end solutions.
• Collaborate with partners across business groups, evaluate emerging techniques that may contribute to existing analytical capabilities and computational models
• Ability to work in cross-functional teams. Strong interpersonal skills and drive for success.
• Maintain the level of communication/interaction across the team and direct manager including onshore business partners
• Strong analytical skills with business analysis aptitude. Knowledge and understanding of financial-services/ banking-operations is advantageous.

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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