HSBC Group

Open positions: 1

Global Career Band: 5IC

Why join us? 

Global Analytics Centres (GAC) provides support to various business groups and functions. Members of the GAC are involved in data analysis, model and strategy development and implementation, reporting and data management. These analyses form the information basis for strategic planning by the senior management for businesses and enables effective decision making to satisfy business needs and requirements along with addressing unforeseen challenges.   

The Opportunity:  

The role is part of HASE DA&CRM team in Guangzhou. This role requires passion on data intelligence, a variety of analytics skills and spirit of innovation. This is also an opportunity that leverages cutting-edge analytical technologies and solutions to drive the business transformation and create an influence on bank customers.

What you’ll do:     

• The role is part of HASE Data, Analytics and CRM team in Guangzhou and is responsible for the management of customer information and provision of analytical deliverables for customer and banking initiatives.

• The suitable candidate should be a self-driven person and a leader by nature in taking full ownership of the deliverables. One should be technically profound and fully loaded with business acumen and communication skills. One will work hands-on with the Enterprise Data Warehouse and Cloud environment for data and analysis process, and are required to deliver the results in a logical and ethical way to the stakeholders.

• Design, formulate, and implement relevant analytics deliverables for customer relationship management and MI/BI with business insight, and convert analytical findings/solutions that will lead to achieve business goals (revenue growth, anti-attrition, and increasing customer engagement, etc.). During the process, closely collaborate with relevant teams/parties to obtain the supports required for these tasks.

• Ensure the effective implementation of CM end-to-end process and identify opportunity for continual improvement.

• Manage the timely delivery of output for team, and effectively communicate with all stakeholders.

• Open-minded, be ready to be challenged in dynamic environment.

• Possess leadership skills prepare a data analyst to complete decision-making and problem-solving tasks. 

What you will need to succeed in the role:       

• University degree in Business Administration, Computer Science, Mathematics, Statistics or other related discipline with minimum 5 years' working experience on data analytics.

• With solid experience of project management, campaign leads / event triggers deployment, MI reporting, customer data analysis to drive omni-channel customer life cycle management.

• Experience in batch/real-time lead generation and decisioning, enterprise solution is preferred.

• Strong knowledge on programming languages such as SQL, Python and SAS etc and cloud data knowledge for data analytics.

• Self-Motivated, positive, passionate and willingness of continue learning.

• Experience in team management and motivation for continuous improvement.

• Effective communication, interpersonal, problem solving, presentation, and team management skills.

• Possesses good understanding of business applications to convert data into a business value and advantage.

• Highly effective communication with the ability to translate complex and technical analytical approaches into business language and outcomes.

What additional skills will be good to have?     

• Marketing knowledge and  campaign management experience.

• Knowledge of CRM engine / platform and tool / application of  online customer behavior tagging.

• Knowledge and skills of Web pages and applications development. (e.g. javascript/jQuery, HTML, and CSS etc.)

• Fluency in spoken Cantonese.   

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)