HSBC Group

Open positions: 1

Global Career Band: 5PM

Why join us? 

ICO Manager is responsible for overseeing the processing of cross boarder account opening.  This role is full of opportunities and challenges. You will have the opportunities to work with overseas business partners, take part in different projects and migrations, manage both call related and operations related teams. You will keep learning new things in a changing environment, and expand your horizon.  Welcome to join us and start a new journey of your career.

The Opportunity:  

ICO Manager is responsible for overseeing the processing of cross boarder account opening.  This role is full of opportunities and challenges. You will have the opportunities to work with overseas business partners, take part in different projects and migrations, manage both call related and operations related teams. You will keep learning new things in a changing environment, and expand your horizon.  Welcome to join us and start a new journey of your career.  

What you’ll do:     

• Manage account opening process in a changing environment.

• Manage the team to make sure all PLAs, SLAs and other targets are met.

• Manage the team and account opening process to fully compliant with regulatory requirements.

• Manager different projects, migrations and cost savings.

• Manage different stake holders.

• Manage resource planning and volume forecast.

What you will need to succeed in the role:       

• Outstanding oral and written English; outstanding presentation and communication skills

• Has rich leadership experience; Strong leadership skills evidenced by achievement of objectives

• Has strategic thinking and good logical thinking

• Has project or migration related experience

• Ability to build and maintain relations with different stakeholders  

• Process experience of successfully managing and developing a team in a previous role. 

• Strong organization and planning skills along with the ability to handle capacity and MI reporting. 

• Demonstrate strong analytical, statistical and data mining skills required to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams.

What additional skills will be good to have?     

• CET-6.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)