HSBC Group

Open positions: 1

Global Career Band: 5IC

Why join us? 

Wholesale Client and Account Servicing (WCAS) responsible for general banking account service including Audit Confirmations, Channel Administrations, Mandate Processing, Client Amendment, Account Maintenance, Client Data Requests, Account Opening (ETB) and Closure, etc..

The team in GSC China servicing markets across ASP including AMH, HASE, China, Macau, Japan, Korea, Thailand.

The Opportunity:  

• The purpose of this role is to support the management of Wholesale Client and Account Servicing across markets in GSC China including
• Delivery of strategic transformation projects with multiple stakeholders, e.g. transformation, business units, IT, and other partners, to ensure the execution of high-impact transformation initiatives, with goals to enhance efficiency, increase automation and improve customer experience.
• Provide advice and solutions to business on wholesale client and account servicing processes.
• Tracking of key performance indicators timely and accurate sharing of all MI and reports.
• Supporting the People programmes/ initiatives, Finance & Budgeting, Learning & Development.
• Supporting the engagement and governance forums with Wholesale business.
• Handling escalation & complains from business and providing support to teams to address service issue/improve customer experience.
• Streamline & automate existing processes, and responsible for project tracking, Project management & Governance.
• Policies and controls for managing a range of risks including regulatory, financial crime, conduct fraud and operational.

What you’ll do:     

• Collaborate with transformation, business and IT to deliver strategic new workflow systems and automation for all markets in GSC China, e.g. Connecto, PAD automation, etc. To manage the change implementation activities including business readiness assessment, implementation and post implementation review effectively.
• Bridge business, risk stewards, other ops teams and external parties (e.g. government officer) for related CI project initiatives.
• Support reengineering of processes, where process is one of the many parts of the change, and provide SME input on process design, by considering efficiency, risk, and cost.
• Host regular governance meetings with in-country stakeholders and keep track on agreed follow-up actions.
• Support market's strategic changes and lead local implementation with presence in flagship programms.
• Robustly apply risk management disciplines and controls in operations to support business growths and changes. Continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, and the impact of new technology. Identify and define issues or problems in the existing process with possible solutions to mitigate operational risks.
• Build the ‘change’ culture in team to keep challenging as-is and dig out opportunities to improve process efficiency and customer experience via global program such as Know Your Process.
• Manage capacity effectively to ensure Service Level Agreement met with resources within Financial Rolling Plan.
• Track financial performance of Wholesale Client and Account Servicing in GSC China including financial budget plan, manpower plan, sustainable saves, etc.
• Ensure timely completion of reviews/excerises, e.g. working procedures, service level agreement, BCP, etc..

What you will need to succeed in the role:       

• Good knowledge of general banking products, strong business sense and program management skill.
• A resilient, self-starter capable of driving performance.
• Strong communication, presentation and stakeholder influencing skills.
• Excellent planning, organizing skills.
• Strong financial management capability is preferable.
• Operations Management or related Business Management experience and a proven track record in delivery.
• Highly effective in working with all levels of management and staff and in a matrix environment.
• Ability to leverages resources outside of direct control to achieve goals.
• Operates well across cultures and in multi-cultural diverse work environments.
• Demonstrates clear evidence of the importance of managing risk and the competence to deliver it.
• Proficient in English and Chinese.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.     

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)