HSBC Group

GCB 6

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre professional to join our team as a Business Analyst.

Principal Responsibilities

In this role you will be responsible for: 

• Omni-Channel Strategy Development: Collaborate with cross-functional teams to design and implement omni-channel strategies aimed at acquiring and activating new-to-bank (NTB) and maintaining ETB customers
• Customer Journey Mapping & Process Optimization: Conduct comprehensive customer journey mappings to identify pain points and opportunities for improvement in the customer experience. Work closely with teams to develop end-to-end process maps for customer interactions and internal workflows, ensuring alignment with business objectives
• Governance & Performance Management: Assist in establishing governance frameworks and performance metrics to track the effectiveness of omni-channel initiatives. Contribute to the development and monitoring of Team-Level OKRs to enhance accountability and transparency within the team
• Cross-Functional Collaboration: Foster collaboration among various stakeholders, including marketing, sales, and technology teams, to ensure a seamless execution of omni-channel strategies. Identify and streamline key functions across different departments to enhance operational efficiency
• Tooling and Automation: Support the design and implementation of automation tools (e.g. PowerApp) to optimize operational processes and improve data management. Develop training materials and resources to support team members in utilizing new tools and processes effectively

To be successful you will need:

• Proven experience in business analysis, customer journey mapping, and process optimization within a financial services or banking environment
• Strong analytical skills with the ability to interpret data and make data-driven decisions
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team setting
• Knowledge of data analysis tools and software (e.g., Excel, Tableau)
• Familiarity with project management methodologies and tools
• Strong problem-solving skills and attention to detail

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.