HSBC Group

Business: Central Operations and Shared Services

Open positions: 1

Role Title: Business Analyst – Transformation GSC’s

Global Career Band: 5

Location (Country / City ): India / Bangalore

Recruiter Name : Chiransha Gupta

Why join us?

• Group Common Services is central team that delivers strategic, analytical and services to all enterprise operations. This central team is critical to the effectiveness of operations for the bank. It is focused on:
• Driving performance standards across the enterprise, and ensuring we continue to embed the strong principles from our transformation.
• Defining & monitoring control standards, working closely with CCO.
• Driving service excellence and consistency across our Global Service Centres.
• Driving transformation for Shared Services.

The Opportunity:

• The purpose of the Business Analyst – Transformation is responsible for requirements management, design, change management and implementation management.
• The Business Analyst’s change management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback.
• Business Analysts are also responsible for implementation management, including planning, controlling, and reporting on implementation of the change ‘product,’ focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and the early stages of implementation (e.g. pilot).

What you’ll do:

• Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and / or resolved.
• Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
• Implements systemic thinking and creativity in devising solution options.
• Evaluates relative costs, benefits, and obstacles of potential solutions before implementing.
• Articulates or translates complex information in clear, meaningful, and structured way to suit audience.
• Understands the Group’s priorities, business drivers, competitors, and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
• Questions small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy.
• Anticipates issues and risks and devise strategies to mitigate these quickly.
• Take measures to resolve any unforeseen roadblocks swiftly and effectively.
• Independently identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
• Defines requirements management, designs solutions and structures based on business requirements.
• Identifies areas of impact on the target operating model and designs activities to mitigate impact
• Challenges business intent in a constructive manner
• Manages the change audience with communications, training, and development.
• Supports the programme management with impact assessment for change requests.
• Document and develop targeted benefits for a change intervention.
• Defines, shapes, and recommends creative solutions options, weighing risk/reward.

What you will need to succeed in the role:

• 8+ years of relevant experience in a business analysis role working on complex projects across countries or regions Experience in business analysis, solution design, change & implementation, or consulting activities.
• Analytical and problem-solving skills.
• Ability to work independently and proactively.
• Experience with running meetings over video or teleconference
• Knowledge of MS Office and business analysis tools
• Experience in Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications through to training the final user.
• Experience with transformation changes design & initiation (D&I) are an advantage.
• Experience gathering requirements and conducting design activity, with a mix of business, operations, and technology focused projects.
• Proven ability to work across regions, senior stakeholders, and business sponsors.
• Change management and implementation management techniques and approaches.
• Basic business reengineering knowledge
• Transformation skills (BA skills, Process Mapping, Data analysis, Agile, JIRA, Confluence)
• Cross functional Stakeholder Management (Business, IT, Data, Ops etc.)
• Effective communication, inter-personal and negotiating skills.
• Excellent client-facing and internal communication skills

What additional skills will be good to have?

• Proven ability to work with senior stakeholders and business sponsors
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external 'regulators.'
• To continually re-access the operational risks inherent in the business, ta account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures and the impact of new technology in conjunction with the donor Group companies.
• Responsible for one’s own performance. Required to ensure that the service levels are maintained at its optimum level.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

 (Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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