HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

The Unsecured Lending business provides comprehensive credit card solutions to the affluent and global mobile customers of HSBC’s Wealth and Personal Banking (“WPB”) unit. 
The Unsecured Lending Business Execution Manager supports and coordinates end-to-end execution processes and implementation for all Unsecured Lending portfolio engagement and rewards campaigns, customer communications, public website updates, and projects which contribute to meeting the program’s portfolio growth, spend, and balance goals.

To be successful in this role, the candidate must demonstrate a deep strategic understanding of the U.S. retail unsecured lending environment, proven success in developing, executing, and measuring new campaign strategies, and a high degree of self-motivation and excellent communication and problem-solving abilities.

As our Business Execution Manager you will:

• Support and coordinate end-to-end execution processes and implementation for all Unsecured Lending portfolio engagement and rewards campaigns, customer communications, and public website updates
• Manage the program Communication Calendar to prioritize initiatives
• Drive continuous improvement to campaign and communication initiatives by streamlining project development, approval, execution, and measurement processes
• Develop strong partnerships with colleagues in data, analytics, CRM, customer, marketing, digital, and distribution teams to develop and execute campaigns and communications
• Support portfolio efforts to create targeted and personalized communications to drive deeper customer engagement
• Provide operational support to all Card and Loan activities and incidents, including oversight of the Unsecured Lending customer escalation mailbox, and response to and resolution of issues
• Support documentation of management self-identified issues (“MSIIs”)

For this role, HSBC targets a pay range between $74,900.00 and $112,400.00

The final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Proven and progressive record of project management or communications and campaign execution experience, specifically proven financial services industry-specific experience, management consulting experience, or equivalent
• Minimum of a bachelor’s degree in business, or a related field or equivalent experience
• Strong knowledge of direct mail, communications strategy, and credit card products and services
• Strong problem solving, project management, time management, strategic planning, communications, analytical, decision-making, and influencing skills
• Demonstrated ability to lead and respond positively to change and flexibility when addressing shifting or competing priorities
• Ability to effectively influence and communicate within large and complex organizations and at senior levels within the organization

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.