HSBC Group

Business: WPB KYC Risk Operations

Open positions: 2

Role Title: CDD Analyst – RBWM GSC’s

Global Career Band:8

Location (Country / City ): India, GSC Bangalore

Recruiter Name :  Chiransha Gupta

Why join us?

• HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
• We are currently seeking an experienced professional to join our team in the role of Analyst – Global CDD Utility

The Opportunity:

• The role encompasses a number of tasks involving KYC analysis for RBWM line of business focusing primarily on regulatory sensitive work. Focus is on high quality and hence aspirants are expected to conform to AML Regulations, policies/procedures.  This role also involves liaising with onshore Product specialists and Relationship Managers (RM’s) to ensure timely resolution of queries.  

What you’ll do: 

Operations 

Impact on the Business/Function

• Managing requests assigned in a timely and accurate manner, contributing towards positive client experience of the end to end remediation process
• Taking ownership of KYC Review related problems as they arise working closely with all CDD functions to ensure bottlenecks are resolved in an efficient and timely manner.
• Providing solutions to problems.
• Adhering to all performance level agreements at all times
• Complete other related duties as assigned

Customers / Stakeholders

• Proactively develop understanding of the business and  product area thus creating a knowledge base with in CDD
• Work closely with all CDD functions to develop and vet new business requests in an efficient and timely manner, thereby enhancing performance, quality, and accuracy and reducing TAT.
• Working closely with the Assistant Managers and Quality Checking Analysts providing support and coverage as appropriate

Leadership & Teamwork

• Ability to work with tight deadlines and under pressure.
• An active participant during crisis management and process team meetings and Provide support and guidance to your peer group in order to meet CDD objectives
• Own the profile management of requests assigned.
• Contributing to positive and productive environment through openness, flexibility, positive attitude and prompt reporting and escalation of issues and proper time management.
• Should be an active team player.
• Interact with different teams namely RM’s, Client Liaison teams, Account opening

Operational Effectiveness & Control

• Operational Effectiveness & Control Identifying the customer’s issues and queries accurately. The issues and queries should be analyzed, resolved and answered by following the standards, procedures, policies and group guidelines.
• Perform activities as per the set quality standards and meet quality parameter defined in for the process. Work on feedback and ensure errors are not repeated.
• Adhere to the compliance/ audit requirements set and communicated by the GSC management; keep the confidentiality of sensitive information of users; ensure breach of confidentiality is immediately bought to the attention of the line manager.

Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)

• Need to build strong product knowledge across various projects and Lines of Business to ensure successful migration / performance of the processes.
• The most significant challenge in the role is ensuring the highest standards of customer service in terms of timeliness and customer experience, as these are key services that also differentiate the bank’s offerings to customers and will accordingly impact customer loyalty and future business customer intends to do with HSBC.
• To fully understand the existing regulatory environment and processes of the business and impact on day-to-day activities.
• To be aware of changes in the AML and compliance world which will impact performance.

Management of Risk (Operational Risk / FIM requirements)

• To abide by the Group business risk and control management policy by containing Information risk in conjunction with relevant compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.

Observation of Internal Controls (Compliance Policy / FIM requirements)

• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget)

• Review customer profiles to identify possible patterns of money laundering and terrorist financing activity, ensuring compliance with applicable internal policies and procedures and external regulations;
• Review and analyze network banks for suspicious/unusual patterns of activity utilizing various internal systems, reports and external data sources;
• Conclude whether further investigation is warranted based on a reasonable assessment of information obtained;
• Review, collect and transmit supporting details to the Assistant Manager of Operations upon conclusion of review;
• Prioritize work to ensure re-works and Post Approval work is complete on time;
• Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events;
• Follow appropriate escalation matrix and proactively highlight questionable profiles based on logical reasoning against text-book approach towards procedures;
• Keep current with understanding of systems, policies, procedures and regulations
• Provide a supporting role to on-shore business partners. Assist in reviewing alerts and provide support on all AML and KYC monitoring functions performed by Global CDD;
• Work on short-term projects/assignments with primary focus on quality.  

What you will need to succeed in the role:

• A Bachelor’s degree or with equivalent industry/functional experience  (E)
• Prior Experience in working on RBWM line of  Business (D)
• Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes (E)
• Excellent Communication skills in English – written and verbal (D)
• Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives. (E)
• Ability to balance quality and quantity (volumes) with primary focus on quality. (E)
• Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training. (E)
• Is self-motivated, pragmatic - sense of urgency is a must.
• Willing to work a flexible schedule to accommodate business needs.

Link to Candidate User Guide:

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Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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