HSBC Group

GCB 6

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as a CDD Manager - Wealth & Personal Banking.

Principal Responsibilities

As part of the 3 Lines of Defence, these individuals play a critical support role to the overall CDD reviews which is driven by Global Standards requirements. 

The individual is required to be very familiar with the Global Standards review requirements and will support the business to be CDD specialist to front clients and complete CDD reviews- collectively with the Relationship Managers. This includes (not exhaustive)

• Working with KYC Ops to establish data points in preparation of customer profile review
• Build client profile (e.g.: SOW for High Risk and High Net Worth customers)
• Engage clients, on behalf of RM to obtain information and documents to meet CDD/ EDD LoBP requirements
• Liaising with the RMs, Team Heads and Branch Directors/Market Heads on case matters to ensure alignment and consistent skills and knowledge to handle these reviews and profiling
• Subject matter expert (SME) on CDD matters
• Implement and maintain an effective operation coordination management in WPB primarily on the CDD matters
• Implement the process on Global Standards Program roll out on EDD/CDD activities
• Provide feasible solutions/alternatives on potential risks or performance issues to ensure integrity of solution and mitigate any risks
• Drive initiatives and work with KYC Ops, SD and regional project teams to ensure policies, training, technology and plans are duly executed
• Innovate solutions and process to ensure an effective operation on the EDD/CDD process with positive impact on business
• Drive RBWM’s interests and ensure delivery to CDD requirements according to agreed priorities
• Complete new/ review KYC profiles for prospective/ ETB profiles
• Conduct Trigger Event handling to ensure KYC policies are met
• Manage potential risks or performance issues and provide feasible solutions/alternatives
• Manage requirements or status quos that are effective or has positive impact on business
• Analyse solutions provided by delivery partners, IT and KYC Ops to ensure integrity of solution and any risk or impact is manageable or can be mitigated
• Manage the operation trackers and ensure robustness of trackers, process and systems

• 2-5 years in retail banking with relevant AML/CFT experience (eg: CDD/ AML/ KYC), experience in client profile reviews (including client interaction) across various retail client segment
• Knowledge & Experience of KYC / AML Regulations
• Knowledge of Regulatory and compliance issues as required locally
• Ability to interact with business customers at all levels
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
• Excellent time management, planning and communication skills

To be considered for this role, the relevant rights to work in Singapore is required.

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Singapore with less than twelve months in their current role, including changes in GCB banding, please also obtain and enclose the endorsement from your current line manager in the application; for more information you can visit HRDirect and search for content "SGP: Internal Job Application Criteria”. 

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.