HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.

We are currently seeking a high calibre professional to join our team as a Change Agent.

Principal Responsibilities

In this role you will:

• Responsible for capturing, analysing and documenting business requirements, creation of epics and writing user stories and managing product backlog
• Support with the translation of business requirements and designs into more detailed functional requirement
• Creates analysis of customer journeys, current and future business process flow, and product functionality
• Support the business owner to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis
• Responsible for investigating operational issues, and new opportunities to boost efficiency Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impact
• Manage the delivery of complex external and internal customer experience enhancement initiatives from design through to release 
• Work directly with various stakeholders across multiple geographies, such as Product Owners, Business Analysts, technology, and Digital teams to produce accurate delivery estimates and manage the transition from analysis through to design and delivery
• Ensure risks and issues are identified and managed closely and remove project delivery blockers

To be successful you will:

• Knowledge of Wealth Management, Private Banking and related business flows and project delivery experience will be an advantage 
• Extensive experience in gathering business requirements and conducting design activity, with a mix of business, operations and technology focused projects
• Sound judgmental skills to identify and resolve problems
• Ability to adopt a growth mindset and proactively identify and bring about change opportunities
• Great sense of ownership and servicing mindset to ensure efficient and effective change process
• University graduate in related disciplines or other relevant qualifications

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.