HSBC Group

Business:  Global Liquidity Solutions

Open positions: 2

Role Title: Customer Service Executive GSC’s

Global Career Band: 8

Location (Country / City ): India- Hyderabad

Recruiter Name : Chiransha Gupta

The Opportunity:

• Our Global Service Centres are an integral part of Global Operations. Employees based there manage day-to-day customer transactions and processes for the global businesses .
• Established in Sep 2007, the utility ensures delivery of sophisticated Liquidity products primarily to GB&M and top-end CMB clients in 50+ countries.
• Services offered include: Reference Data Setup, Customer Setup, Country Deployment,
• User Acceptance Testing, Functional Regression, Production Verification Testing
• Enquiry Resolution, Interest rework solution, Incident and MI Support.
• Products serviced include: Global Liquidity Engine, Cross Border Cash Concentration,
• Managed Rates, Liquidity Investment Solutions, Negative Credit Interest, Legacy
• Pooling & Cash Concentration

What you’ll do:

• To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes.
• To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Effectively mitigate identified Operational Risks.
• Comply with Group’s statutory audit standards.
• To undertake all complex processing within the section.
• To ensure accuracy by correctly interpreting and taking action on the Billing Instructions.
• An acceptable/agreed volume of work is handled contributing to the achievement of the sections performance targets.
• To ensure that tasks are prioritized, processed and completed in accordance with procedures.
• Common frauds/errors/irregular transactions are identified and appropriate action is taken in accordance with procedures.
• To ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are maintained at all times. Knowledge and experience are shared with colleagues, providing assistance on referred/technical

What you will need to succeed in the role:

• Excellent communication skills – Written & Verbal (E)
• Self motivated and should be able to work under little/no supervision. (E)
• Ability to learn quickly (E)
• Ability to understand complex concepts & extract relevant information from extensive documentation quickly (E)
• Needs to be acceptable and flexible to rapidly changing business, internal scenarios and unexpected events.(E)
• Flexibility to work in different shifts including weekends (E)
• Analyze and comprehend information, accurately and logically. Ensuring the same the reported back to the line management effectively (E)
• Good team player (E)
• Quality focus (E)
• Proven track record of strong focus towards high levels of Quality and Customer Service
• Ability to multi-task, depending on the criticality of the tasks.
• Self- motivated and should be able to work under minimal supervision.
• Quick Learner
• Proven experience in working with MS Office applications
• Knowledge of and experience in sound planning, organizing, analytical and time
• Possess good problem solving and decision making skills.
• Knowledge or understanding of Liquidity products
• Experience in Payments and investigations (E)

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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