职位描述
Open positions:1
Global Career Band: 4PM
Why join us?
Change Execution IWPB, sits within our Global Service Centre (GSC). It works with Global Businesses and Functions, to accelerate, orchestrate and deliver change outcomes that help HSBC achieve its strategic priorities. The team manages projects globally across the bank using best-in-class execution skills and delivers at pace to achieve the desired business and Operations outcomes on large, complex and cross-function projects. The team utilizes a design-led approach and Agile Methodology to drive change and translate business intent into clearly defined outcomes delivers cost effective, flexible and outcome focused transformation.
The Opportunity:
The purpose of the Change Execution Delivery Lead is to Lead a stratergic WPB HRL4 portfolio and drive the end-to-end process re-engineering / transformation activities that will deliver transformation goals.
The role extends in knowing business and customer requirements, designing process improvement delivery models, deployment of Target operating models, delivering technology solutions & directly responsible for delivering transformation objectives in-terms of 4C+S (Customer, Colleague, Cost, Control and Scalability).
The Delivery Lead also facilitate change, and Champions continuous performance improvement across various Global Business Lines, mainly in the home and priority markets. The jobholder will be providing support to multiple internal engagements.
What you’ll do:
Operate transformation program management & Business Service Transformation Portfolio (HR L3 & L4), mostly working across business service and different regions.
Focus on the end customer (i.e. creating a better customer experience and reengineering processes end to end), and responsible for delivering OKR.
To deliver the projects and initiatives by prioritizing opportunities, designing solution, implementing and embedding the change to the operations processes.
Delivering overarching portfolio strategy for one or more of the Operations Transformational Programs.
The role requires to mentor one or many process analysts & process consultants in a program/project environment guiding them to deliver program/project objectives.
For specific functional areas, deliver step change in operational performance (4C +S- Customer, Colleague, Control, Cost and Scalability) through identification of new process improvement initiatives aligned with local/regional transformation initiatives.
Act as trusted advisor and a partner to stakeholders to identify and ensure commercially based decisions are taken on prioritizing and optimizing the project portfolio
Work with line of business/value stream as delivery partner to develop objectives and quantitative recommendations.
Identify and recommend innovative solutions that are infused with emerging improvement trends and solutions while tempered with practical applicability.
Deliver globally standard solutions and designs.
Ensure project objectives are met and sustainable.
Partnering with internal customers by consistently identifying and delivering value added consultancy services and delivery that exceeds expectations and positions the transformation program for sustained success.
Be knowledgeable of key business drivers and customers, competitors, and emerging trends in the industry landscape.
Organize process reviews, walkthrough & lead bootcamp sessions.
Mobilize right support for reengineering projects and ensuring designs are translated into implementation- including Tech funding ask, Business case creation, supporting Jira work for demand intake process.
Has a strong understanding of data to support opportunity identification –support the working group meetings, partners with key stakeholders.
Anticipate issues and risks and address them quickly, with an understanding of the critical path. Contemplate contingencies and develop strategies to manage risks,
Collaborate with other enablers & teams ie Automation, Technology, Operation Transformation Program Office to drive Global and local re-engineering initiatives.
Lead communication with TP PMO in managing project and program delivery and Clarity update.
Fulfill all ask coming from different level of GO management team.
要求
What you will need to succeed in the role:
Candidate with 12+ years of overall operational transformation experience and a variety of skills related to executing high and medium complexity projects and consulting engagements.
Good experience in Project Management and process improvement initiatives internally or other large complex organizations.
Mandatory Domain understanding of overall banking and financial/consulting services industry knowledge will be preferred.
Preferably Black Belt trained / certified, Agile coach & scrum master certification.
Strong problem-solving skills using end to end process reviews and data driven analysis.
Exposure / experience to Microsoft Power Platform, AI and other automations tools / techniques will be an added advantage.
Understands and plan how different GOA (Global Operation Automation) technology solutions like A@S adds value to the business and to the end customer.
Experience in managing senior stakeholders and demonstrated ability to rapidly build relationships with key stakeholders and translate ideas into outcomes.
Working across cultures and in matrix organizational structures & ability to support senior leaders across organization.
Understand business case, challenge benefit quantification, and do reality check.
Good English written & verbal communication skills, negotiation skills and influencing skills.
Knowledge of Process Excellence methodology- proficiency in conducting workshops and mobilizing stakeholder.
What additional skills will be good to have?
Understanding of HSBC Change framework.
Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external 'regulators.'
To continually re-access the operational risks inherent in the business, ta account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures and the impact of new technology in conjunction with the donor Group companies.
Responsible for one’s own performance. Required to ensure that the service levels are maintained at its optimum level.
Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***
(* The information contained in this job description is a true and accurate reflection of the job as specified.)
招聘人员名称
Zhi Hui Wisdom Lv
招聘人员电子邮件
wisdom.z.h.lv@hsbc.com.cn