HSBC Group

Business: IWPB Global Transformation Centre
Open positions: 1
Role Title: Delivery Manager GSC’s
Global Career Band: 5
Location (Country/City) : India  - Hyderabad
Recruiter Name :  Sowmya BASAVARAJU
Why join us?

• The Group Transformation Centre (GTC) – IWPB, sits within our Global Service Centre (GSC). It works with Global Businesses and Functions, to accelerate, orchestrate and deliver change outcomes that help HSBC achieve its strategic priorities. The team manages projects globally across the bank using best-in-class execution skills and delivers at pace to achieve the desired business outcomes on large, complex and cross-function projects. The team utilises a design-led approach and Agile Methodology to drive change and translate business intent into clearly defined outcomes. GTC delivers cost effective, flexible and outcome focused transformation through:
• Robust business analysis - working with the business to conceptualise solutions/operating models- Change adoption activities to seamlessly embed change and drive benefit realisation
• Program and project management to drive momentum and deliver strategic changes, ensuring quality and pace
  The Opportunity:
• Global Transformation Project Managers plan, mobilise and direct projects of medium to high complexity and scale, from definition to closure. They are typically responsible for the end-to-end delivery of a single project or workstream of a larger project or program, proactively balancing scope, schedule, budget, risks, outcomes and benefits. They are responsible for deploying the change frameworks and Agile methodologies within their project. They work closely with Program Managers, Senior Project Managers and Global PMO to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviours. Project Managers, at times, may provide oversight and guidance to multiple initiatives within a priority market.
  What you’ll do:
• Project Managers are required to lead change initiatives, and manage stakeholder and senior management relationships. They work largely unsupervised and are expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. They are expected to adopt an agile and flexible approach to their work and an outstanding level of professionalism and conduct.
  Value Creation:
• Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in the change frameworks
• Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle.
• Collaborates and builds positive stakeholder relationships, providing regular updates, obtains buy-in from the project sponsor, Steering
• Committee and other stakeholders for all key project plans, commitments, and changes including requirements
• Analyses management reports, and derives insights to drive the right business decisions
• Manages Change Adoption to ensure the change lands well and sticks, contributing to benefits realisation.
  Operational Performance:
• Produce well-defined project plans, identifying the key milestones and assigning responsibilities / resources in line with the Global Transformation Project Management Framework.
• Provides timely reports on project status, risks and issues, evaluating project performance based on management information using standardised metrics and templates in Clarity
• Maintains project change control, ensuring any changes to baseline are managed through change requests and all impacts are considered
• Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken
  Capability and People Development:
• Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
• Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request
• Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams

What you will need to succeed in the role:

Soft Skills

• Solid stakeholder management skills with a consultative approach to engaging with internal clients

• A strong team player, proven team leadership potential

• Strong planning and organizing, ability to see the big picture

• Good written and verbal communication skills

• Strong attention to details and technicalities

Hard Skills:

• Understanding of the project lifecycle

• Business Transformation Frameworks and best practice techniques

• Agile / scrum methodologies of project delivery

• Understanding of key activities for Change Adoption

• Knowledge of project management tools such as Clarity/JIRA/MS Project

• Understanding of banking / HSBC and how change drives benefits for HSBC, its customers and other stakeholders

• Domain knowledge on any of the following: Retail Banking, Commercial Banking, Risk, Compliance, Payments- Understanding of the purpose, value, culture and fundamentals of Global Transformation, Mobile Platforms, Digital Channels

• Experience in Digital Journey like a Mobile application / Website development

Experience: 

• Relevant experience on managing complex projects across countries or regions

• Overall experience of 8+ years or more

• Project management skills and experience of managing large and complex programmes

• Ability to interact and influence senior stakeholders

• Ability to shape and structure complex problems and direct others, ability to take an E2E view and consider customer and business impacts across the project and externally.

• Ability to challenge and provide alternative solutions and put forward recommendations / take decisions based on the information available.

• Experience in managing cross functional and cross geographical teams.

• Strong communications, leadership, project management, influencing, analytical, decision-making, presentation, and interpersonal skills.

• Be a strong team player and contribute to the success of teamwork taking up different roles and activities.

• Self-driven approach

Capabilities:

• Programme/Project Management

• Global Mindset

• Customer Empathy

• Practical working knowledge of scaled agile

• Risk Management

• Programme Governance and Approvals

• Business Commerciality

• Resource and Team Management and Leadership

• Problem solving and Critical Thinking

• Ability to navigate a complex stakeholder matrix.

• Understanding of regulatory / risk management / assurance aspects of programmes

• Thought leadership.

• Experience in resolving conflicts and negotiation.

• Project management certifications (SAFe 2.0, SPC or Agile PM) are an advantage

What additional skills will be good to have?

• HSBC Change Framework, Group Tools such as Clarity / Jira / Confluence / GPDM

• Relevant industry certification preferred PMP/P3O/MSP/MOP

• Digital Transformation

• Certification in Agile.

• PMP certification or training

• Design Thinking

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

 (Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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