HSBC Group

Role purpose

The Junior Digital Product Owner will be responsible for supporting the digital product roadmap in specific value streams and development cycle to maximize product’s value and experience, from gathering and analysis of requirements through the development stage, up to the launch of the product.

Assist definition of product roadmap according to outcomes defines and OKRs
Generate and refine user stories in accordance to product vision
Contribute to digital asset solution design in collaboration with Channel Experience and IT teams
Convene with local and global product, technology, design and risk teams to assure full understanding of requirements
Consolidate information, policies and data to complete definitions and ease decision making for development
Review and present trade-offs, adjustments and relevant product decisions to product owner
Ability to adjust quickly to renewed priorities and adapt to new teams and ways of workings
Represent the voice of the customer ensuring optimal performance, experience and usability
The role requires extensive collaboration with product owners and also technical teams and global digital management.
Principal Accountabilities:

Deliver capabilities in digital platforms that generate business and customer value
Gather and refine requirements to generate epics and stories with a clear definition of done
Implement product backlog based on overall product strategy and vision
Accelerate execution of tasks based on development plan
Analyse options, trade-offs and make decisions to continue development stage
Cooperate with business, engineering, project managers and other teams to expedite product value delivery  
Ideate and promote solutions for optimal customer servicing
Customers

Deliver best-in-class experiences for our customers, with clear differentiators versus other players,
Implement both tactical and strategic solutions to main customer pain points in the different channels,
Foster a customer-first view and approach to our channel experience, advocating for significant changes whenever necessary and working with multiples teams to enable enhancements.
Operational Effectiveness & Control

Review quality of interactions in different channels
Ensure compliance to internal and external policies
Implement programmes to deliver best in class standards in managing and mitigating risks
Major Challenges

There are a number of significant challenges that will need to be addressed at the same time, and these include:
Ensure a customer-first approach, fostering a mindset shift throughout the different areas,
Balance short-term and medium to long-term priorities,
Support change and deliver on a significant transformation agenda, which requires implementation of optimal business processes, analytics and technology,
WPBDIGITALMEX

Role Context

The role holder will be based in Mexico City, reporting to the Digital Product Owner,
The position needs to work in full collaboration with projects’ multidisciplinary team, who will ultimately be responsible for delivering the experience.
With evolving customer expectations and an ever changing regulatory environment the jobholder will be required to support delivery of a complex portfolio of work and manage a wide range of competing priorities. This will require increasing the pace at which we deliver and embed changes, operating in a more agile manner both internally and working with our key delivery partners,
The jobholder is required to have a developed understanding of current bank strategy, market dynamics, together with developments in their department, and in IT. This will translate into the formulation of channel strategies that use technology and effective design to secure competitive channel advantage, reduce costs and improve income across the WPB channels.
The role holder needs to have knowledge and experience in the following areas:
2+ years of experience in product and/or project management  
Fluent in Spanish and Advanced English
Experience following agile methodologies and project management.
Effective team player with high energy, ability to manage conflict and relationships
Bachelor's degree or equivalent, preferably with experience in a global organisation working across cultures,
Understanding of customer needs and trends, combined with an inquisitive mind and passion for thinking about future needs.
Accustomed to working collaboratively with cross-functional team members.
Strong desire and capability to learn and adapt, and demonstrated business knowledge.

In addition, other nice to have knowledge and experience include:
Experience in Financial Industry or related fields
Master in Business Administration or equivalent degree,
Business experience in a variety of roles (WPB) centred on delivery of high quality customer service Experience of leading a complex business unit
Knowledge of DBS – functionally, operationally and financially

We are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”

At HSBC we are focused on guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.