HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=6906&company=hsbcholdin&st=68FB826C36D1F68F654C952DB6DE3F4D2FB4C8CB

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

In SME Business banking we look after domestic and international small and medium enterprise customers. We are proud to be the incubator for both our customers and our people, supporting them both at the start of their journeys. Our ambition is to help our clients to ‘build back better’ and create a stronger, more resilient, and sustainable economy.

Our Enhanced Portfolio Managed (EPM) region, within SME Business Banking, was created at the start of 2023.  The team presently comprises of Team Managers and Relationship Managers, some of which are ring fenced to manage High Risk Problem Exposure customers. 
We are seeking an experienced people leader to join the team in the role of Team Manager.  The successful applicant will be responsible for managing and coaching a team of GCB6 Relationship Managers for improved performance and delivering business objectives at a team level.

Your responsibilities will include:

•    Supporting the implementation of a sustainable business growth strategy, focusing the team on maximising the depth and breadth of existing client relationships, with an awareness of cultivating new-to bank opportunities, whilst leveraging our network.
•    Support the leadership of a region, and, support and coach EPM Relationship Managers (RMs) in supporting their teams to build an understanding of the customer’s business, identifying customer needs and delivering good outcomes.
•    Observe and assist Relationship Managers to enrich customer experience, ensure rigorous Customer Due Diligence and maximum mutual commercial benefits
•    Engage, where appropriate , in value-adding discussions with high priority clients to facilitate business execution or assist in managing sensitive risk issues.
•    Manage Performance of RMs across all objectives through a vigorous performance framework that includes coaching ,121s, observations and PIP management.
•    Drive appropriate financial focus of the team to enhance revenue growth through both current and new-to-bank clients and manage internal profile (credit risk approvers, peers, product partners, back office, FCC Officer) to facilitate execution of client deals, referrals and management of risk issues.
•    Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk, reporting any breaches in accordance with local procedures.

The ideal candidate for this role will have:

•    Strong people management skills with people leadership experience is preferred and previous Relationship Manager experience essential.
•    Digital channel and non-complex commercial product knowledge relevant to segment would be beneficial.
•    Able to lead delivery of excellent customer service, proactively identifying innovative ways to improve service delivered to customers and drive successful engagement with external market including customer events, networking events
•    Ability to drive business performance through support and development of Relationship Managers as well as support with performance management of the wider Region.
•    Ability to support and drive customer satisfaction, dealing swiftly and robustly with service failures.

This role has a hybrid role with a base location of Leicester.

For queries relating to the role, please contact the Hiring Manager: mark.s.haines@hsbc.com

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).