Job Advert Details
Business: Client Management
Open positions: 1
Role Title: Assistant Manager, Client Services
Global Career Band: 7
Location: Quezon City, Philippines
Recruiter Name: Ched Mulit
Why join us?
Client Service is a key differential feature within the highly competitive custody industry and it is therefore imperative that the highest levels of client service are delivered and maintained. Performance in this key area is reflected via internal and industry surveys and any perception of deterioration in client service will have a significant impact on both business retention and the ability to win new business.
Contribute to the establishment and maintenance of the MSS reputation for service excellence in the Custody and Banking product lines within MSS.
Contribute to the profitability and growth of the MSS client base by delivering an excellent client service experience and striving to enhance existing institutional relationships through improved service and developing a service model and reputation that attracts new clients.
The Opportunity:
Contribute to the establishment and maintenance of the MSS reputation for service excellence in the Custody and Banking product lines within MSS.
Contribute to the profitability and growth of the MSS client base by delivering an excellent client service experience and striving to enhance existing institutional relationships through improved service and developing a service model and reputation that attracts new clients.
What you’ll do:
- Provide response to queries within agreed SLA, ensuring all queries are logged onto Qtrack
- Develop a comprehensive understanding of HSS’ clients and to assist the Account Manager in identifying business development and growth opportunities
- Working with MSS Operations to enhance service quality
- Ensure that direct custody and global custody develops and consistently maintains a premier quality reputation internally and externally in respect of all Client Service functions, progress to be measured through industry sources and surveys
- Drive rigorous customer centric quality initiatives to increase Quality awareness in the team.
- To be fully aware of the controls framework and take a pro-active approach to reduce operational risk
信息
What you will need to succeed in the role:
- Possess Trade Settlements, Asset Serving or Payments background and knowledge - Securities experience and familiar with the processing environment.
- Excellent knowledge of direct custody, global custody and securities services industry
- Experience in both client facing and back office roles
- Team player with good influencing and negotiating skills
- Ability to apply innovative solutions to resolving client demands
- Excellent communication skills
- Excellent time management and prioritisation of work tasks
- Self-motivated, enthusiastic and proven rapid learning capabilities
What additional skills will be good to have?
- Experience or traning in Project Management, Advanced Excel or Macro, Statistics or Data Science
- Lean Six Sigma certification or similar
- Those who have IOC qualifications will have an advantage.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
招聘人员名称
Ched Mulit
招聘人员电子邮件
mercedita.x.mulit@hsbc.com.ph