Job Advert Details
Why join us?
Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. DBS Operations (DBS OPS) is a global team of 32,000 colleagues in over 60 countries and territories and manages the delivery of services for customers. DBS OPS Operations is using technology and innovation to transform its way of working and to make our customers’ lives easier.
Opportunity:
This is a key role within the Global DBS OPS Non-Financial Risk (NFR) & Quality Assurance Utility supporting Business Services across Global Operations including network markets. The role holder will support validation of issue and action closures, testing activities that include solutions implemented at the back of internal events. There are over 1.4k HELIOS users in DBS OPS and the Central Utility is set up to drive a consistent approach and high-quality data capture in HELIOS in accordance with the Group Policies and DBS OPS requirements. Review and challenge issue and action closures to ensure embedment and sustainability of actions.
What you’ll do:
- Guide Operations to a more proactive risk management culture through regular engagement with key stakeholders.
- Support Operations through testing activities and support in the embedment of sustainable fixes seeking to simplify, clarify and add value to the business.
- The job holder is required to co-ordinate NFR / HELIOS activities with various managers in DBS OPS. S/he is also required to liaise with stakeholders outside DBS OPS on matters relating to NFR and Helios.
- Review and challenge issues and actions inclusive of ensuring realistic issue and action closure dates and ensure timely closure.
- Perform closure validation of issue and action to ensure there is adequate embedment and sustainability of the actions implemented.
- Work with DBS Ops risk and control owners and their CCOs to capture timely and accurate data on Helios
- Publish regular MI’s to key stakeholders in a timely manner.
- Consistently display positive leadership behaviors including notification and timely escalation of any concerns.
- Strong governance to ensure all Helios activities are completed in a timely manner.
信息
What you will need to succeed in the role:
- Excellent relationship management and negotiation / influencing skills with experience of positive and challenging interactions with senior management.
- Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group.
- A high degree of initiative is expected to make recommendations as required and to handle the job requirements in an effective manner.
- Ability to identify, assess and communicate the need for risk management intervention in complex, fast paced environments.
- High level of drive and self-motivation to ensure delivery of a broad range of outputs simultaneously in a matrix environment.
- Proactive and delivery focused to ensure individual and team tasks are completed on time and to the required levels of quality.
- Ability to prioritise workload effectively and work with other resource owners to agree timely provision of services
- Strong Analytical skills to be able to interpret data. Produce simplified and impactful MI in a timely manner.
- Prior knowledge of Helios / previous experience in Risk Management is desirable.
Want to Apply?
- All applicants must have successfully completed their probation period
- All applicants must have a minimum performance rating of Good and behavior rating of Good in the last year end appraisal
- All applicants should have served at least 18 months in their current functional role and department
- Applicant should inform their Line Manager prior to applying
- Application form should be submitted on CareerLink along with their updated CV
- All the completed applications should be submitted on CareerLink by 11:59 PM on the closing date
- Applicant should not been previously declined for the same position within the last 6 months on the date of submission of their application & the time of selection.
- Applicant should not been on ANY form of Corrective Action within the last 6 months from the date of application
- Right to work is required. Local employment rulings and restrictions will apply.
- Applicants who meet the required minimum score at the interview may be placed in a pipeline for a period of 3 months to fill any vacancies which may arise for the same position during the immediate 3 months from the IJP closure date. The final decision to place an individual in the pipeline rest with the business head concerned
- Applications of candidates who do not adhere to guidelines during any technical assessment that is conducted as part of the selection process will be disqualified and not progressed thereon.
招聘人员名称
Bathiya Jayathilake
招聘人员电子邮件
bathiya.jayathilake@hsbc.com.lk