Job Advert Details
Business: Global Custody Hong Kong Corporate Actions
Open Positions: 1
Role Title: Assistant Manager Operations
Global Career Band: 7
Location: Quezon City, Philippines
Recruiter Name: Mercedita Mulit
Why join us?
Global Custody Corporate Action (CA) team is responsible for end to end processing of Mandatory CA events in various markets. Process covers announcement, reconciliation and payment of distribution to clients. Corporate Event includes and not limited to Cash dividend for Equities and Interest & Redemption for Fixed income securities.
- Understand Custody as a Market Securities Line of Business
- Learn various types Corporate Events and securities in different market
- Experience processing in Custody and Account & Valuation platform to facilitate Corporate Action
- Opportunity to learn and grow as an expert of Securities services
The Opportunity:
To achieve maximum efficiency and productivity by deriving value and providing consistently high quality services to customers in line with agreed service level and customer service level agreements, within the Securities Services Operations MNL.
The AMO on duty is responsible to perform Quality Control on all tasks within Securities operations and lead the team should the Manager not be on duty, giving advice and taking action to resolve issues.
The challenge of the business is to work under different parameters time zones, flexi-shift, different systems, practices and processes and a uniqueness of work culture/environment inherited from the migrating countries. The nature of the administration services provided and the extent of the delivery of the services are such that processing delays or errors will almost inevitably result in serious losses to the Group or poor customer service. The maintenance of a high level of internal control is essential to minimize these risks and maximize process security.
What you’ll do:
- Acquire a broad understanding of all the Corporate Action processes and market specifications for various markets assigned and to allocate work on a daily basis to Processing Executives.
- Perform Quality Control tasks and handle complex cases, escalations and process related query that require resolutions.
- Assists to plan capacities daily and intra-day based on projections and volume analysis and allocate/reallocate resources within the team.
- To have a tight control to prevent any operational losses by establishing methods and check points to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms.
- Ensure compliance with audit requirements by performing audit checks as required by process in line with business process requirements.
- Lead by example through service excellence and driving Quality initiatives for improved customer satisfaction.
- Lead a cohesive team, working in a supportive team environment driven by people centric values.
信息
What you will need to succeed in the role:
Knowledge
A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position
Experience
Possess relevant Securities background and knowledge - at least 18 months of Securities experience.
At least 12 months in a related supervisory or Quality Control Analyst role, with exposure in handling escalation and managing clients
Skills
Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.
Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data.
Evidence of process management skills with an ability to initiate process improvements
Demonstrates strong awareness / ability to recognize and effectively contain financial and operational risk
Able to work in pressurized environment and manage priorities effectively.
Dedicated approach to teamwork and ability to contribute to team effort
Customer focused & committed to providing high standards service
What additional skills will be good to have?
- Possess relevant Securities background and knowledge - at least 18 months of Securities experience.
- Those who have IOC qualifications will have an advantage.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
招聘人员名称
Mercedita Mulit
招聘人员电子邮件
mercedita.x.mulit@hsbc.com.ph