Job Advert Details
Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
We are looking for a dynamic individual with a strong background in IT service and project management. In this role you will get chance to be involved in both operational tasks, projects and programs and work alongside different teams.
The Delivery Manager is responsible for delivering business and IT requirements for IT services, managing programme outcomes, costs, risks and issues; you will provide a single point of contact for the projects and services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, you will lead the design, delivery, and continuous improvement.
What you’ll do
- Manage projects, suppliers including budgets and ongoing costs analyses.
- Take end-to-end ownership of delivering IT services that are safe, secure, resilient and available to our customers.
- Ensure accurate and timely delivery of management reports on key initiatives and projects that are being undertaken by actively engaging stakeholders.
- Cover change management, problem management and production support management, ensuring required data is documented, processes are followed, and products under your scope are secure.
- Coordinate and support infrastructure activities such as patching, migrations, upgrades, security reviews and violations.
- Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report concerns or observations in terms of control weaknesses, compliance breaches and operational risk impact.
- Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes.
- Proactive planning and update on regular activities to track progress against plan.
What you need to have to succeed in this role
- 5+ years of experience in either Project Management, Infrastructure or Software support or IT service management.
- Excellent communication skills, including experience in writing service outage / incident communications, proposals, presentations and other high impact documents for senior stakeholders.
- Should have delivered projects with medium to high complexity and scope.
- Excellent analytical and problem-solving skills.
- Team player and adaptable to change with can-do attitude where no task is to small or big.
- Good Knowledge of all components of an enterprise IT architecture and processes, including good knowledge of Windows, Linux, AWS.
- High proficiency in English is a must.
- Availability to work in different shifts or be on “on call" duty.
What we offer
The pay range for this role is 15 025 PLN - 18 200 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioral test (for external candidates only)
- Telephone screen (for external candidates only)
- Interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
招聘人员名称
Agata Jalowska
招聘人员电子邮件
agata.zielinska@hsbc.com