Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
IT Service Owner (ITSO) is a named individual who has responsibility for the ongoing supply and support of an IT Service or an entire Business Technology Service and provides a single point of contact for any inquiries related to the provision and sustainability of the service. ITSO role also represents Technology Service Owner (TSO) who is responsible for governance and compliance of a single or multiple technology service(s) with HSBC’s policies, procedures, and controls. ITSO does not work in the isolation, however is part of the support team either from the line of Delivery or Production Support area and therefore teamwork and collaboration is pivotal to his success, and as such plays a vital role in all daily interactions.
What you’ll do
- Project consultancy and support.
- Ownership of IT assets (services) at HSBC and their related management and support throughout the life cycle of the service (build, deployment, production support and service demise).
- Organize and manage change activity (scoping the change work, planning its implementation, arrangements with impacted interfacing parties, assessment of service/customer impact etc).
- Work closely with Project Managers, Architects, Business Stakeholders and further surrounding teams and IT units located in UK, India, China or MENA countries.
- Lead, grow and co-ordinate the team of individuals.
- Act as a point of contact and escalation point for related IT services while closely working with IT Service Management, Business Service Owners and 1st Line of Defence function.
- Engage of all relevant stakeholders to maintain visibility on their service availability, operability metrics, risk appetite, incidents, and control effectiveness.
- Be responsible for understanding the Key Control requirements of the processes supporting their services inc. but not limited to: Service Continuity, Capacity Management, Cyber Security, Access Control, Disaster Recovery, Performance Monitoring, and Configuration Management.
What you need to have to succeed in this role
- Min. 2 year of experience in the area of technology support and technology & services deployment.
- Experience with the configuration of Linux and Windows Servers and its middleware.
- Familiarity with Agile tools such as (GitHub, Confluence and Jira).
- Understanding of payment domain (ISO 2022) - MX, MT standards.
- Demonstrable expertise as a technical software engineer.
- Familiarity with complex technology architecture.
- Domain (Financial or Banking services) experience.
- DevOps (pipeline) management experience (using GitHuB, Git, Jenkins, Maven, Nexus, Jira, Confluence and G3).
What we offer
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test (for external candidates only)
- Telephone screen (for external candidates only)
- Zoom interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
招聘人员名称
Agata Jalowska
招聘人员电子邮件
agata.jalowska@hsbc.com