Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
The HR Advisor will work in the dedicated team for HBCE/France perimeter, principally providing support to managers, employees and HR Specialists with enquiries and case management handing off to the specialist areas where required. Additionally provide support to change initiatives, HR activities and projects.
What you’ll do
- Support people managers and employees in navigating the spectrum of HR Services with coaching and advice to help resolve queries.
- Relationship managing and co-ordinating support for enquiries that touch multiple areas of HR, this may involve coordinating multiple HR specialists to resolve issues.
- Support complex interpretation of policies and procedures and provide oversight of some complex events which need higher touch handling working with onshore (Paris) HRA teams, HR Business Partners, HR Consultants and Specialist teams where required.
- Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools.
- Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have.
- Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools.
What you need to have to succeed in this role
- 3+ years Human Resources experience gained from one or more of HR Contact Centre, HR Generalist, Employee Relations, ideally supporting France.
- Must be proficient in verbal and written French and English.
- Must be customer focused and have the ability to thrive in a remote team environment seeking feedback and open to development.
- Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation.
- Self-starter with a “can-do", customer focused approach who can learn quickly from experience.
- An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals.
- SuccessFactors experience preferred.
What we offer
The pay range for this role is 9684 PLN - 14525 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test
- Telephone screen
- Interview with the hiring manager
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
招聘人员名称
Monika Pietranek
招聘人员电子邮件
monika.pietranek@hsbc.com