Job Advert Details
Business: Fraud Operations - UK Fraud Mitigation /Apps scam / Back office
Open Positions: 1
Role Title: Manager Operations
Global Career Band: 6
Location: Quezon City, Philippines
Recruiter Name: Mercedita Mulit
Why join us?
Fraud Operations is an integral part of Credit Control Services. The department deals with Fraud Detection, Prevention and Mitigation and constantly works towards combating financial fraud and protecting the Bank and our customers from losses. The team supports most of the global businesses across all regions of the group.
The Opportunity:
The role holder will have to manage diverse range of processes within Fraud Operations in a 24/7 environment. Manage complex processes in a changing environment, evaluating operational impacts and manage change implementation.
What you’ll do:
Lead and manage the fraud ops teams in Manila. Ensure delivery of best-in-class service standards as agreed with the business stakeholders. Drive a risk management culture and continuously support efforts to mitigate operational risks. Drive high levels of productivity amongst teams and support various process efficiency and cost reduction objectives of the business. Ensure people engagement, escalation management and career progression of your teams. Be a positive role model and support the Fraud Ops leadership team to deliver key objectives.
信息
What you will need to succeed in the role:
- Diploma or degree in any discipline
- Solid background in Fraud Operations
- Strong leadership skills
- Strong relationship management skills with the ability to manage and engage multiple stakeholders, understand their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner
- Highly effective in working with all levels of management and staff and able to work and influence decision making in a matrix environment
- Strong communication and presentation skills – both verbal and written
- Ability to analyse large amounts of data efficiently, draw conclusions on what the data means and decide actions required
- Resourceful - ability to leverage resources available to achieve goal
- Experience in managing Contact Centre, Risk, Payments and Investigation Operations will be preferred
- All Level 7 applicants should have served at least 18 months in their current functional role and department
- All applicants must have successfully completed their probation period
- Employees must meet performance and behavioural standards as defined in the policy
What additional skills will be good to have?
- Proven ability to prioritise workload effectively in line with business priorities.
- Reporting and MS Office skills
- Knowledge of Fraud Operations
- Operates effectively across cultures and in multi-cultural diverse work environments
- Experience of working with multiple regional teams desirable
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC HDPP***
* The information contained in this job description is a true and accurate reflection of the job as specified.
Want To Apply?
All applicants must have successfully completed their probation period
All applicants must have met the Behaviour Gateway in the last performance appraisal
All applicants should have served at least 18 months in their current functional role and department company
All applicants should inform their respective line manager of their application
Application form should be submitted via CareerLink along with the current CV
All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
Have not been previously declined for the same post within the last 3 months on the date of submission of their application
Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
招聘人员名称
Mercedita Mulit
招聘人员电子邮件
mercedita.x.mulit@hsbc.com.ph