Job Advert Details
Business: Direct Custody Corporate Actions
Open Positions:1
Role Title: Manager Operations
Global Career Band: 6
Location: Quezon City, Philippines
Recruiter Name: Ched Mulit
Why join us?
Location: Quezon City, Philippines
Recruiter Name: Ched Mulit
Why join us?
Asset Services is responsible for end to end processing of various CA events. Process covers announcement, reconciliation, instruction management, submission and payment of distribution to clients. Corporate Event such as Proxy Voting, income distribution including and not limited to Cash dividend, Interest & Redemption for Fixed income securities.
- Understand Custody as a Market Securities Line of Business
- Learn various types Corporate Events and securities in certain market
- Experience end to end process of CA event in various Custody platform
- Be engage with various stakeholders including liaising with Company Share Registrar, Depository and direct clients
- Opportunity to learn and grow as an expert of Securities services for specific market
The Opportunity:
Manager is responsible to support daily production, provide expertise and act as focal point of escalation- to ensure team achieve targets of timeliness, accuracy and quality of work through monitoring of workloads and completion of appropriate controls within Asset Services.
To escalate to Sr. Management any matters of risk, compliance breaches and other matters of concern identified during the course of their daily work. The jobholder must ensure adherence and adoption of standards and best practice in order to minimize operational and / or financial risk and provide excellent client service.
In the absence of the AVP there is little support locally and the jobholder has to rely on his / her experience of the business in the first instance or contact the AVP/VP.
What you’ll do:
- Acquire a broad understanding of Corporate Action processes to provide production support, perform quality checks and provide expertise through handling of complex work items and escalation that require resolution.
- Lead continuous improvement of process and operations to create capacity, including development of team through delivery of process training.
- Develop internal and external relationships to support Asset Servicing program, improve client service and/or reduce operation/client risk
- Ensure compliance with audit requirements by performing audit checks as required by process in line with business process requirements.
- Provide leadership to team consistent with Group and Company policies and standards by leading a cohesive team, working in a supportive team environment driven by people centric values.
- Motivate and to ensure effective development of individuals to meet business targets.
信息
What you will need to succeed in the role:
Knowledge
- A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position
Experience
- Relevant experience in a Securities Services preferably related to Asset Services
- Experience working in project related environment, through lean six sigma or agile approach.
- Preferably with at least 12 months related supervisory role, with experience in handling escalation, managing clients and operation with fast paced environment and tight SLAs.
Skills
- Strong communicator, both verbally and in writing.
- Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting
- Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements
- Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information.
- Evidence of strong operational decision making and be able to provide analytical support to the teams
- Evidence of process management skills with an ability to initiate process improvements
- Demonstrates strong awareness / ability to recognize and effectively contain financial and operational risk.
- Able to work in pressurized environment and manage priorities effectively.
- Dedicated approach to teamwork and ability to contribute to team effort.
- Customer focused & committed to providing a high quality service.
- Attention to detail and accuracy.
- Good planning, organization & time management skills.
What additional skills will be good to have?
- Possess relevant Securities background and knowledge - at least 18 months of Securities experience.
- Those who have IOC qualifications will have an advantage.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
招聘人员名称
Ched Mulit
招聘人员电子邮件
mercedita.x.mulit@hsbc.com.ph