Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
Activities that involve Manual & Semi-automated Payments, Bills, etc. would fall under this job role. The purpose is to continuously provide hight quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA's).
What you’ll do
- Activities that involve and are not limited to Investigation of Outward Payments (Single Manual Payments – domestic and international, Bulk Manual Payments, Semi-automated Payments – Repair), Inward Payments, Commercial Bills, Payment Charges, Payments Reconciliations
- The role requires contacting foreign banks using SWIFT messages
- Communicate with other teams via mail/phone
- Acquire and update knowledge on procedures and products
- Ensure that each work is completed in accordance with established procedures and standards.
- Identify and escalate potential showstoppers
- Support achievement of team objectives
- Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
- Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
- Contribute to the creation of a supportive work environment driven by people centric values
- Support for Business Partners in multiple countries
What you need to have to succeed in this role
- Attention to details
- Strong Relationship building skills
- Self-motivated and able to work under minimal supervision
- Good team player
- Computer literacy
- Fluent English
- German as an asset
- Professional experience in shared services environment would be an asset
- General knowledge of Payments and SWIFT communication channel would be an asset
- Knowledge of German would be considered as an asset
What we offer
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test (for external candidates only)
- Telephone screen (for external candidates only)
- Job Interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
招聘人员名称
Monika Pietranek
招聘人员电子邮件
monika.pietranek@hsbc.com