Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
Activities that involve Manual & Semi-automated Payments, Bills, Voice authorization etc. would fall under this job role.
The purpose is to continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s).
What you’ll do
- Handling all queries accurately to achieve agreed quality standards and targets, including e-mail/ queries related to process, regular monitoring of queues,
- Processing (input or control, monitoring, approval) of payment orders from HSBC customers: outgoing/incoming, domestic/international, return of funds, cover matching management, etc.
- Ensuring that all tasks are completed in accordance with established procedures and standards
- Proactively escalating to the line Manager any issues/transactions that would impact service delivery or potential loss to the bank, Identifying and escalate potential showstoppers
- Providing callback authorization for manual payments
- Providing practical training and support for new joiners/cross-trained staff
- Acting as team worker
What you need to have to succeed in this role
- Payments or Finance experience and knowledge would be an asset
- Commercial orientation combined with a customer driven approach
- At least communicative English language skills (B2 – minimum), Hebrew or another language as an asset
- Strong interpersonal skills and communications skills, analytical reasoning capabilities
- Ability to work within international environment as well under time pressure
- Working in shifts (between 8:00 till 18:00)
- Willingness to work in accordance with a business calendar (some processes require the delivery of services during Polish holidays and on Sundays)
- Willingness to support weekend testing if needed (in case of system changes requiring the PVT tests)
What we offer
The pay range for this role is 5950 PLN - 7000 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery and kindergarten discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking•
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test
- Telephone screen
- Interview with the hiring manager
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
招聘人员名称
Monika Pietranek
招聘人员电子邮件
monika.pietranek@hsbc.com