Job Advert Details
Some careers shine brighter than others
If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
In today’s digital world, HSBC needs to continuously develop innovative ways for customers to interact with our products and services. We’re building new technology and enhancing existing platforms to make the most of emerging trends, improving customer experience while strengthening security and resilience.
This role sits within the Digital Authentication and Identification Value Stream in IWPB, responsible for a suite of authentication and verification journeys that support millions of customers each year across multiple countries and journeys. A key product is our global Digital Identity Validation & Authentication (DIVA) platform, which enables markets to verify a person’s identity. We combine leading third-party vendor capabilities with internally built features to deliver real-time identity verification and anti-impersonation checks within digital journeys.
DIVA enables customers to capture government-issued identity documents (passport, driving license, national ID) and verifies document authenticity, combined with digital anti-impersonation checks (e.g., selfie-based verification). The platform is live across multiple markets and used at scale across a range of journeys. The roadmap is focused on data-driven optimization, new feature development, improving effectiveness and resilience, and expanding adoption to additional HSBC markets.
What you’ll do
• Own and drive the DIVA product vision, multi-year strategy, and roadmap aligned to customer, business, and market outcomes.• Shape opportunities with stakeholders into prioritised initiatives and clear business cases, including costs, benefits, risks, and success metrics.• Translate business priorities into epics and features with measurable value, acceptance criteria, and delivery milestones.• Optimise end-to-end identity verification journeys to improve completion and pass rates while minimising customer friction.• Use data insights such as funnel analytics, error codes, and voice of customer to diagnose drop-offs and drive iterative improvements.• Lead cross-functional agile squads across engineering, UX, data, and QA to deliver outcomes and ensure release readiness.• Manage dependencies across platforms and downstream journeys consuming DIVA capabilities across markets.• Ensure controls-by-design by partnering with Risk, Compliance, Legal, and other control functions, and provide clear governance reporting on performance and incidents.
What you need to have to succeed in this role
• Proven experience as a Digital Product Manager or Product Owner delivering customer-facing products at scale.• Strong knowledge of digital identity verification, authentication, or fraud and risk controls within financial services or another regulated industry.• Demonstrated ability to make product decisions using data, including funnel performance, conversion, and operational metrics.• Experience leading cross-functional delivery teams and navigating complex stakeholder and governance environments.• Strong written communication skills, with the ability to produce clear product requirements, decision papers, and governance updates.• Solid understanding of secure, compliant product delivery, including privacy, security, and regulatory expectations.• Experience managing product delivery across multiple markets, balancing localisation needs and regulatory variation• Ability to drive measurable outcomes such as improved pass rates, reduced fraud, increased resilience, and better customer experience through disciplined product management.
What we offer
The pay range for this role is 18 358 PLN – 27 541 PLN (monthly, gross).
Additional car allowance in the amount of 4 786 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
• Additional bonuses for recognition awards• Multisport card• Private medical care• Life insurance• One-time reimbursement of home office set-up (up to 800 PLN)• Cafeteria platform• Employee assistance program• Additional contributions to PPK scheme• Corporate parties & events• CSR initiatives• Nursery and kindergarten discounts• Financial support with trainings and education• Social fund• Flexible working hours• Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
• Online behavioural test (for external candidates only).• Telephone screen (for external candidates only).• Job interview with the hiring manager.
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
招聘人员名称
Monika Pietranek
招聘人员电子邮件
monika.pietranek@hsbc.com