Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
The purpose of the IWPB Client Services Senior Programme Manager is to lead the scoping and delivery of large scale, complex change covering Customer Onboarding, KYC Renewals and CSEM for discretionary funding. The role holder must act as a strategic partner to the OBKYC Enterprise wide Enabler and IWPB markets in delivery of the change.
The key tasks will include the following:
- Deliver global or regional programme with accountability for end-to-end delivery, working with Global and Market delivery teams to ensure Business Outcomes. Work with delivery partners to mobilise and establish a strong cross-functional team approach to delivery.
- Ensure alignment with IWPB business goals and strategic objectives and make trade-off decisions based on immediate business needs while also delivering the long-term business strategy, understanding the importance of agility and adaptability in an extremely dynamic environment.
- Inspire, motivate and drive cross-functional, multi-location and multi-cultural value stream delivery teams by embedding a culture of continuous improvement across the team through effective leadership and capability build including coaching, mentoring, training and embedding Agile ways of working.
- Active collaboration with senior executives in the global and market teams (business and functions) to align delivery roadmaps, milestones and priorities.
What you’ll do
- Collaborative Planning and Delivery: Work closely with delivery partners on programme planning, solution design, and estimation. Bring together cross-functional delivery and business teams, actively managing dependencies across projects, programmes, and business units.
- Agile Implementation: Drive and manage the implementation of global tactical and strategic Client Services initiatives using Agile methodologies. Coordinate delivery across regions, global teams, and external suppliers to ensure successful outcomes.
- Innovation and Optimisation: Identify and maximise opportunities to leverage innovative solutions—including AI and data analytics—to enhance customer experience, improve data gathering, and optimise processes, ensuring regulatory compliance.
- Continuous Improvement: Apply analytical and critical thinking to current and planned BRR initiatives, ensuring a culture of continuous improvement and value delivery.
- Stakeholder Engagement: Engage and influence large, diverse stakeholder groups with competing priorities. Build and maintain effective relationships with peers and stakeholders.
- Change Management: Manage change across a matrixed, global organisation, ensuring flexibility and sound judgement for ad-hoc decision making.
What you need to have to succeed in this role
- Broad knowledge or experience of Financial Crime Risk Management and CDD.
- Proven ability to engage and influence large, diverse stakeholder groups.
- Capacity to process and synthesise high volumes of complex information.
- Lateral, creative thinker with strong problem-solving and analytical skills.
- Demonstrated management capability to coordinate and direct cross-functional teams.
- Excellent communication skills.
- Flexibility and sound judgement for ad-hoc decision making.
- Solid experience managing change across a matrixed, global organisation.
- Strong working knowledge of Change Frameworks and Agile methodologies (e.g., Confluence, JIRA).
Nice to have
- Experience in the practical application of financial crime policies and procedures.
- Understanding and experience of Enterprise-wide Risk Frameworks.
What we offer
The pay range for this role is 22 317 PLN - 33 475 PLN (monthly, gross).
Additional car allowance in the amount of 4786 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test
- Telephone screen
- Interview with the hiring manager
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
招聘人员名称
Dorota Such
招聘人员电子邮件
dorota.such@hsbc.com