HSBC Group

GCB 4

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HSBC is recognised as one of the top tier providers of Global Payments Solutions (GPS) services in the Asia-Pacific region. As more corporate and institutional clients continue to consolidate their banking activities with the introduction of payments and cash management services, the potential growth of this business is substantial. Our customers view our regional client service proposition as a key element in deciding with whom to mandate their business.

We are now inviting qualified individuals to join this team in the role of Global Account Manager (GPS)  

Job Purpose 

Global Payments Solutions (GPS) is one of HSBC's global product lines generating over 10% of Group revenues. Supporting Commercial Banking (CMB) and Global Banking and Markets (GB&M), our business is made up of almost 10,000 people in more than 55 countries and is uniquely positioned to help clients make and receive payments, across borders and regulations, in multiple currencies. Our expertise in this area has been recognised by the industry’s most prominent publications as the best global cash manager for corporate and financial institutions in consecutive years.

The role is responsible for delivering high quality post-sales client management for top tier Global Banking and Markets (GB&M) and Commercial Banking (CMB) clients. This includes the Regional and Country heads of client management. To direct, lead and manage a team of Client Service Managers (CSMs) in implementing the client service proposition that Global Payments Solutions (GPS) clients recognise as HSBC and GPS’s commitment to the importance and value of the GPS relationship. The person is also required to contribute to the establishment of the strategic direction for consistent delivery of top quality and market leading Client Service functions and the deployment of such as regional/global client service proposition to regional/global clients. Additionally, the end-to-end client fulfilment model is to be enhanced with internal initiatives and customer feedback. Deliver service in compliance with group and regulatory requirements.

Principal responsibilities

• Communicate with stakeholders at a regional/global level; ensure effective internal and external communication and sharing of such projects
• Serve as liaison between Client Service and other project stakeholders
• Support the Regional Head of Client Service to ensure the performance objectives of the business are achieved
• Act as a senior service sponsor to support all top tier clients
• Identification of opportunities globally and effectively managing the regional CSM’s to deliver against client promises
• Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
• Cross selling GPS products appropriate to customer needs and providing superior service support for all GPS solutions
• Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
• Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers
• Lead the development, implementation and maintenance of GPS management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
• Lead the implementation and oversight of GPS policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance

• Client relationship management and Sales/Marketing experience.
• At least 5 years’ experience in areas involving direct contact with corporates clients.
• Leadership Experience - At least 5 years’ experience in leading a team
• Demonstrated ability to project him/her well to clients.
• Knowledge of industry trends.
• Strong leadership, results-oriented, highly analytical, and good time management

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

When applying, please submit a full resume and attach your appraisal reports for the last two years. Your local internal application policy should also be followed. For internal applicants with less than eighteen months in their current role, please also obtain and enclose line manager endorsement in the application.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad