HSBC Group

GCB 4

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Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are now inviting qualified individuals to join this team in the role of Head of GPS Business Management & CCO

Overview

Responsible for overseeing development, socialisation and execution of GPS strategic objectives. The holder manages GPS risk and control culture to deliver the highest standards of first line risk management, robust risk mitigation and fair outcomes for customers across the GPS franchise. This role also oversees all country business management activity, driving consistency and efficiency in relation to GPS operating model, financial controls, prioritisation, governance, and oversight across GPS 

Principal Accountabilities

·       In collaboration with GPS MYH Mancom members, design, advance, and execute GPS strategies in support of the Groups Payment ambition.

·       Develop frameworks that support the prioritization of strategic initiatives and evaluate investment opportunities for their strategic and financial value. Prioritize project activities and coordinate resources to achieve project goals.

·       Facilitate and maintain a deep understanding of GPS capability model, its key strengths and any potential or emerging gaps and develop priorities aligned to achievement of GPS strategic ambition and objectives.

·       Bring timely insights, analytical support, and actionable recommendations in support of GPS strategic objectives.

·       Maintain excellent commercial and business landscape knowledge, to provide solid foundational context for critical strategic projects.

·       Lead high quality strategic reviews working collaboratively with key stakeholders to uncover significant opportunities, key strategic challenges, or critical operational blockers.

·       Organise and prioritise critical issues and required  information for the Head of GPS to facilitate efficient decision making including review of all internal and external communications, reports, speeches or presentations for Head of GPS

·       Create and facilitate highly engaging and informative materials for Country OpCo, CIB Governance, Regional GPS governance and other groups as required to offer challenge, assess trends, and stimulate strategic thinking about GPS future direction.

·       Lead compelling thought leadership on topics such as industry and market trends, technology advancements and innovation, strategic transformation, and partnerships to support achievement of competitive advantage.

·       Co-ordination and deployment of the Groups capital and investment allocation in GPS

·       Oversight of business performance including all metrics and data points, tracking against strategic deliverables

·       Define and implement the GPS risk appetite and related policies and procedures.

·       Ownership of all risk governance and oversight within GPS, ensuring appropriate visibility of key and emergent risks and issues.

·       Implement a robust Non-Financial Risk Management framework globally and governance to ensure adherence.

·       Provide periodic updates to regulatory stakeholders on business strategies and key risk and conduct initiatives.

·       Drive tone from the top and a develop a strong risk, conduct and speak up culture.

·       Ensure adherence to Group policies, procedures, and strategies within GPS globally and ownership of GPS FIMs including annual update and sign off.

Experience

·       Strong knowledge of the payments industry and understanding of broader fintech ecosystem, trends, stakeholder dynamics and consumer preferences.

·       Malaysia market experience incorporating dynamics including political, financial, cultural and regulatory landscapes. Payment’s sector advantageous.

·       A proven track record of delivering high impact results in relation to strategy / storyline development, execution and growth initiatives.

·       Commercially astute and financially literate with experience of conducting financial analyses, including financial assessment of strategic options. Consistent record of having met challenging financial and business targets.

·       Strong track record of leading and motivating high performing teams.

·       Superior networking with ability to build and maintain influential relationships with senior-level executives at large, complex organizations.

·       Tremendous written and verbal communications skills proven in the senior-level corporate environment. Ability to interpret large amounts of data summarise meaningfully for Stakeholders and Senior Management

·       Considerable risk experience within HSBC or financial markets, notably in the areas of operational risk and internal control.

·       Ability to demonstrate high levels of resilience, delivering under pressure to tight deadlines in a change oriented, fast paced environment.

Personal Characteristics

·       Superior strategic mindset and critical thinking ability

·       Commercial acumen and an understanding of business drivers with ability to critically review models and business plans.

·       Outstanding interpersonal skills able to project self-confidence, authenticity, and gravitas to build and maintain networks and relationships.

·       Intellectual rigor and curious with strong analytical, numerical, and strategic problem-solving skills.

·       High levels of personal resilience and ability to deliver exceptional quality work within a high-pressure, fast-paced, deadline-driven, globally matrixed environment.

·       Adopts an inclusive approach, values diversity of thought and continually seeks new perspectives and feedback.

·       Excellent communication presentation and influencing skills both oral and written.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

When applying, please submit a full resume and attach your appraisal reports for the last two years. Your local internal application policy should also be followed. For internal applicants with less than eighteen months in their current role, please also obtain and enclose line manager endorsement in the application.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad