HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=6909&company=hsbcholdin&st=E6B52E09A26C1EDF4974E0BAC2ACF17D1EB703BB

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.   

As Head of Risk and Operational Oversight, you will have responsibility for the leadership of back office, quality assurance monitoring, operational control reporting and associated remediation, and customer outcomes testing within a collections and recoveries context, you will advise on the identification of tope and emerging risks, support controls owners in the execution of the continuous control monitoring responsibilities and ensure adherence to the internal event management process to enable timely reporting

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages

In this role you will:

•    Lead the Risk and Operational oversight department; with teams that are responsible for back office oversight, providing quality assurance, executing policy adherence and co-ordinating the management of the CIFD risk.
•    Act as trusted advisor for FST on how to manage their non-financial risk (including risk assessments, control environments, issues management)
•    Manage the promotion of accountable risk and control decision-making based on quality data and commercial analysis
•    Managing efforts to continuously improve the control environment and monitoring of risk, including behaviours
•    Identify trends to anticipate future developments in the risk and control environment
•    Manage the development and implementation of future-fit risk management frameworks
•    Provide leadership in relation to second or third line of defence reviews/audits

To be successful in this role you should meet the following requirements:

•    Leadership experience and proven capability to provide a clear strategic direction for the team
•    Good understanding of the UK regulatory framework in relation to treating customers fairly and the debt collection & recovery environments, with a forward thinking approach to anticipate change within the internal and external markets
•    A sound knowledge of the Group and the CMB business, including products, services, systems & processes.
•    Understanding of the risk management policies, operational risk frameworks and the necessity for effective procedural controls
•    Experience working in relevant environments i.e. Commercial Banking or experience working in relevant market/context i.e. Financial Services

This role can be based in Birmingham, Sheffield, Chester or Leeds.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted  by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).