HSBC Group

Business: GPS Operations

Open positions:2

Role Title: Internal Control Manager GSC’s

Global Career Band: 5

Location (Country / City ): India/Bangalore

Recruiter Name : Vineetha A

The Opportunity:

• Client Connectivity (Channels and Client Implementation) Operations is a part of GPS Operations and delivers a centralized operations utility for HSBC's Corporate Implementation and Digital Channels (including HSBCnet, Host-to-Host Connect, and SWIFT net) supporting payments, cards, receivables, liquidity, trade, supply chain finance, custody, securities services, and money market trading solutions globally across Europe, Asia, Middle East, North and Latin America.
• The team caters to CIB customers of HSBC and provides service and support for the customer digital lifecycle across GPS, GTRF, Private Bank, Innovation, and HSS products. It spans across 6 Global Service Centers (Bangalore, Hyderabad, Guangzhou, Krakow, Cairo and Mexico).
• This position is responsible for Client Connectivity Controls support for all countries globally where GPS operates. The job holder is responsible for HSBCnet and supported e-Channels (e.g. HSBC Connect, SwiftNet) BAU functions, The jobholder is responsible for risk and control activities surrounding setup and configuration conducted by other teams for the channels and supporting systems. They must ensure the teams are following the policies and procedures and encouraging adherence to those controls.

What you’ll do:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Ownership and management of the CIB Client Connectivity Security & Controls Guidelines for staff users and internal departments using HSBCnet, Connect and API including the followings:
• Any related projects.
• Conduct certification and reviews of compliance as per the guideline.
• Ensure that our staff accesses are in compliance for regulatory, security and fraud prevention.
• Responsible to review data requests globally for all CIB Client Connectivity Channels owned applications and ensure that such data provided to the teams are deleted as per the CIB Channels, data protection policies.
• Oversight of HSBC Delegated Authority (HDA) access Control.
• Profiles with No Domestic Accounts / CDD Reviews.
• IP Blocking Reporting to regional teams upon event, including logons from Russia and Belarus.
• Ensure Customer and Internal STC (Sole Transaction Control) compliance against bank policy/procedure

Leadership & Teamwork

• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Strong communication, presentation and influencing skills, including proven experience of working with varied types of stakeholders across regions.
• Work independently and & complete the assigned tasks in established timeframes as per the process benchmarks.
• High level of judgment and independent decision-making skills.
• Proactively identify issues if any and escalate.
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
• Identify and work towards process and procedure improvements.
• Flexible and ability to work under stress and to rapidly changing business schedules.
• Ability to support and participate in audits and assurance reviews ensuring satisfactory outcomes in risk identification and remediation
• Coaching and mentoring
• Deliver training.
• Ability to drive & motivate self & the team to deliver under pressure.

What you will need to succeed in the role:

Functional Knowledge

• Channels product knowledge (D)
• Building effective senior stakeholder relationships at a global/regional level. Confidence to constructively challenge the agenda to help the business and technical teams deliver in a consistent and controlled manner
• Flexible to work 24*5
• Ability to request and work with large amounts of customer data to identify potential risk areas in xls and other bank provided tooling.
• Excellent communication (written and verbal) and interpersonal skills - maintain good relationship with stakeholders.
• High focus on proactiveness and ownership for tasks assigned.
• Self-motivated and should be able to work under minimal supervision.

Others

• Should be flexible to work in Night shifts.
• Participate in development of cohesive teams.
• Foster development of co-workers
• Contribute to the creation of a supportive work environment driven by people centric values.
• Build professional relationships with colleagues in other areas.
• Acquire and update knowledge on procedures related to relevant processes.
• All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.
• Work productively, professionally and demonstrate ways to improve customer service.
• Ability to work under pressure with very challenging deadlines.
• Analytical reasoning and problem-solving ability.
• Excellent communication (written and verbal) and interpersonal skills - maintain good relationship with stakeholders

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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