HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Wealth and Personal Banking (WPB) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. We have four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as an International Propositions Manager.

Principal Responsibilities

In this role you will

• Support the design, develop and implement International business model to support international customer acquisitions and deepening, including International value propositions, distribution strategy, and cross department collaboration

• Assist to drive Customer Lifecycle Management initiatives and wealth deepening for international customers to deliver improvements across the continuum

• Drive the effective roll out of new business initiatives such as campaigns, cross border collaboration, to support new to bank acquisitions among non-resident and international prospects while ensuring all initiatives and execution are in full compliance with Legal and Regulatory requirements

• Ongoing monitoring of jNPS and rNPS for International to identify opportunities for improvement or manage any related risks with meeting the aspiration

• Assist with the preparation & materials for governance forums, supporting timely updates to management and liaise with stakeholders on the delivery of actions

• Act as SME for NRC propositions work with respective teams to support customer acquisitions and deepening via effective proposition, product and service offerings, journey and process enhancements, and customer experience improvements for Chinese customers onshore and offshore

• Liaise and work in collaboration with various key stakeholders including Propositions, Marketing, Risk, Legal and Compliance, Expat team, and other corridor representatives to ensure business growth is delivered in line with the Group strategic direction

To be successful you will need

• University graduate with business studies related discipline with solid experience in banking or product management

• Great team player and results oriented with a high-performance standard

• Strong business acumen and personal drive (can work independently and proactively)

• Solid product, proposition management or sales distribution experience with mass affluent clients

• Experience in addressing the needs of internationally mobile high net worth clients (includes NRC) and understanding of their banking and wealth needs

• Strong project management skills in supporting the development and implementation of initiatives and possess the ability to solve problems promptly and effectively

• Exposure and previous experience with multi-cultural and cross-country programme management preferred 

• Fluent in both written and spoken English and Chinese (Cantonese and Mandarin). Strong numerical ability, analytical and PowerPoint presentation skills

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.