HSBC Group

GCB 4 

Some careers shine brighter than others

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Lead, Merchant Growth, PayMe.

Principal Responsibilities 

In this role you will: 

• Responsible for driving PayMe merchant acquisition through internal channels such as CMB and GPS. This includes the alignment of acquisition road map, the coordinated support on key merchant onboarding, the identification of business opportunities in the landscape, swift deployment of interventions and delivery of frontline knowledge refreshment
• Owning, leading and providing oversight of the merchant life cycle performance and initiatives execution and will serve as an escalation point for internal channels stakeholders for business issues
• Foster partnership with ecosystem partners to deliver business plan via strategic collaboration initiatives whilst promoting brand visibility within merchant community
• Utilizing MI to identify performance trends, interpreting outcomes to address areas of concern and to ensure enhancements are made where necessary for optimum initiative performance outcomes
• Engaging with the Product, Data & Insight, Risk and 2LOD teams to implement 'best in class' merchant management framework with timely constructive feedback provided to respective action parties to ensure a desirable end-to-end process, which is aligned to business policy and procedure
• Formulate and execute interchange pricing optimization strategy to deliver PBT growth
• Deepen partnership with key merchants to establish co-funding and customer acquisition collaboration to grow market share
• Partnering with GPS and CMB stakeholders to deliver franchise-level solutions to merchant clients

To be successful you will need:

• Bachelor's degree in Business, Finance, or a related field
• Solid experience in merchant relationship management and financial services
• Proven track record of driving business growth and managing merchant partners
• Strong leadership and communication skills with the ability to inspire and motivate a team
• Excellent analytical and problem-solving abilities with a strategic mindset
• Knowledge of industry regulations and compliance requirements related to merchant partnership

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.