HSBC Group

Department CTO

We are currently seeking an experienced professional to join our team in the role of Linux IT Service Owner – Consultant Specialist.

The role is part of Linux Engineering Team within Distributed Compute in CTO Enterprise services.

The IT service owner is responsible for managing and overseeing the delivery of IT services to ensure they meet the needs of the organization and its customers. This role involves collaborating with various stakeholders, managing service performance, and driving continuous improvement initiatives.

In this role, you will:

• Service Lifecycle Management: Oversee the design, implementation, operation, and improvement of IT services.

• Stakeholder Collaboration: Engage with business and technical stakeholders to ensure service alignment with organizational needs.

• Service Strategy: Develop and implement service strategies, places, and processes to improve service delivery and customer satisfaction

• Performance Monitoring: Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality.

• Capacity Management: Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints. Ensure sufficient capacity is available to meet current and future demands.

• Continuous Improvement: Drive continuous improvement initiatives to enhance service efficiency, reliability and customer satisfaction.

• Incident and Problem Management: Manage and coordinate incident and problem resolution processes, ensuring timely and effective resolution of service issues.

• Change Management: oversee change management activities related to IT services, ensuring the minimal disruption to business operations.

• Service Reporting: produce regular service performance reports and communicate findings to stakeholders.

• Budget Management: Managed service budgets ensuring cost effective delivery of services.

• Compliance and Risk Management: Ensure IT services comply with relevant regulations, policies and standards and manage associated risks.

To be successful in this role, you should meet the following requirements:

• 8+ Years of total IT experience with 5+ years of relevant IT Service Management experience

• Diploma/B.E/B.Tech/M.Tech/M.Sc in Computer Science/IT preferred (or any engineering field considered) or equivalent

• ITIL, PMP, or other relevant certifications are highly desirable.

• Strong understanding of IT service management frameworks and best practices

• Excellent communication and interpersonal skills

• Ability to collaborate effectively with cross functional teams and stakeholders

• Strong analytical and problem solving skills

• Experience in managing service performance matrices and KPIs

• Knowledge of incident problem and change management processes

• Budget management and financial acumen

• Knowledge of Distributed Compute systems especially Linux platform or Infrastructure Services and ServiceNow is preferred

   

   

Candidate User Guide - https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=6bd437061be61c10e9b1553a2d4bcb07

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Issued by – HSBC Software Development India